We're thrilled to announce that ClosedLoop AI has officially joined the Gong Collective, becoming part of an elite ecosystem of 250+ technology partners that power revenue teams worldwide. This partnership represents a major milestone in our mission to bridge the gap between what customers say during sales calls and what product teams actually build.
The Problem Every Product Team Knows Too Well
Product managers spend countless hours trying to capture customer feedback, often relying on scattered notes, memory, and the occasional forwarded email from sales reps. Meanwhile, sales teams are having dozens of rich conversations with prospects and customers every week, filled with feature requests, pain points, competitive insights, and product feedback that never makes it to the people who can act on it.
The result? Products built on assumptions rather than actual customer voice, missed opportunities to address real pain points, and a constant disconnect between what sales teams hear and what product teams prioritize.
AI-Powered Solution That Actually Works
ClosedLoop AI solves this problem by automatically analyzing Gong call recordings using a multi-stage AI/ML pipeline with iterative, multi-pass semantic analysis. Our system processes Gong call transcripts and surfaces 4-9 actionable product insights from a typical 30-minute call with over 95% accuracy.
The integration eliminates the manual copying and pasting of feedback from sales calls, creating better alignment between sales and product teams while enabling more credible product decisions backed by real customer voice data. Sales teams don't need to change anything about their workflow - they simply conduct their calls as usual, and our AI handles the rest.
Joining Forces with Revenue Intelligence Leaders
Becoming part of the Gong Collective means joining a rapidly growing ecosystem that has doubled in size over the past year, with new technology partners joining weekly. Gong's partner network is the most comprehensive for revenue teams, designed to streamline workflows and help organizations deeply understand their pipeline from forecasting to closing deals.
This partnership aligns perfectly with Gong's mission of empowering revenue teams with AI-driven insights from customer interactions. By capturing and contextualizing conversations, Gong provides the foundation for our AI to extract the product intelligence that drives meaningful business decisions.
Real Impact for Revenue and Product Teams
The ClosedLoop AI integration transforms how organizations handle customer feedback by turning buried information into systematic, actionable intelligence. Product teams gain access to authentic customer insights without waiting for manual reports, while sales teams can focus on selling instead of documentation.
This integration is designed to deliver faster product iteration cycles, more targeted feature development, and stronger alignment between customer-facing teams and product development. The automation ensures no valuable feedback gets lost in the shuffle of daily operations, creating a continuous feedback loop that drives product improvement.
Technical Excellence Meets Enterprise Reliability
Our integration offers usage-based pricing with 100,000 free credits monthly, where each credit processes approximately 6 characters of transcript data. Setup takes minutes with OAuth connection or Access Key/Client Secret authentication, requiring only Gong Tech Admin permissions and ClosedLoop AI admin access for first-time configuration.
The multi-stage AI pipeline processes call transcripts through advanced semantic analysis, identifying patterns in customer language that indicate feature requests, pain points, competitive mentions, and product opportunities. This technical approach ensures high accuracy while maintaining the context and nuance of customer conversations.
What's Next: Building the Future of Customer-Driven Product Development
This partnership marks just the beginning of our journey to transform how product teams access and act on customer feedback. We're already working on enhanced analytics dashboards, deeper CRM integrations, and advanced reporting features that will make customer voice the driving force behind product strategy.
For teams ready to stop guessing what customers want and start building what they actually need, the ClosedLoop AI integration is now available in the Gong Collective marketplace. Connect your systems in minutes and start surfacing product insights that have been hiding in plain sight during every sales conversation.
Ready to turn your sales calls into your most valuable product feedback source? Visit the Gong Collective to get started with ClosedLoop AI today.