# Canny alternative for teams past the 2010 feedback board · ClosedLoop AI > Canny automated the 2010 feedback board and kept everything wrong with one. Four ways it fails you, and how ClosedLoop AI reads every call instead. --- [Skip to main content](#main-content)Compare · ClosedLoop AI vs Canny # Canny throws away 98% of your product-critical feedback. ClosedLoop AI reads every customer conversation you already have, calls, tickets and surveys, and turns them into product insights ranked by what they're worth. Ask it what to build next and it answers, traced to the customers who said it. Reads Gong, Zendesk, Intercom, Slack, Fireflies and dozens more. Canny automated the 2010 feedback board instead, and kept everything wrong with one: roadmaps set by votes nobody casts, warnings nobody hears about, and only your product team allowed to act on any of it. Four failures, one page. [Start free](https://app.closedloop.sh/auth?mode=signup)[Book a demo](https://closedloop.sh/contact) No credit card · SOC 2 Type II · ISO 27001:2022 The four failures ## Where the 2010 board fails you. Boards were built when hearing customers was hard: stand up a portal, wait for people to show up, count the votes. That was the best you could do in 2010. Your customers are on the record now, in every call, ticket and survey, and Canny still runs the playbook. 01 The playbook ### The 2010 playbook, just faster. Canny Bolts AI onto the same waiting-room portal instead of closing it. ClosedLoop AI Reads the calls your customers already had. No portal, no waiting. 02 The vote ### Nobody votes. Canny Ranks your roadmap on the 3% who upvote. ClosedLoop AI Ranks by the revenue at stake, whether they voted or not. 03 The blind spot ### It misses 98% of what matters. Canny Keeps the feature requests. The bug, the churn warning and the competitor are gone. ClosedLoop AI Keeps the whole call, and tells you the moment something matters. 04 The silo ### Only the product team ever sees it. Canny The feedback lives in a product tool the rest of your company never opens. ClosedLoop AI All six teams read the same evidence: product, engineering, sales, success, marketing and leadership. The payoff · Ask instead ## Ask a question. Get the answer. No board to read. You ask, and this is what comes back. **The honest bit:**if what you want is a public portal for customers to browse and upvote, Canny is the better buy. We deliberately do not build one. Switching ## Keep Canny running. We read it too. Canny is one of the sources we ingest: keep the board, keep the changelog, and its posts get ranked alongside your calls, tickets and surveys. Nothing to export, nothing to decide this week. Questions ## Questions product teams ask. ### Why does nobody use our feedback board? Because it asks busy people to stop what they're doing, remember your portal exists, log in, and type up something they already told you on a call. Almost nobody does, and no amount of reminders or a nicer form ever changed that. A board was the best you could do back when calls weren't recorded. They are now. So the answer isn't to chase customers harder, it's to stop asking them to show up at all, and read what they're already saying. ### How do you prioritize a roadmap without votes? By what it's worth, not how many people clicked a button. Every request is ranked by the revenue behind it, how often it comes up across your calls and tickets, and how much it's hurting the customers who raised it. Popularity was never the same as importance, and a show of hands only ever measured popularity. A quiet issue threatening three of your biggest accounts should outrank a loud one with fifty upvotes from free users. Now it does. ### What becomes possible when every conversation is at your disposal? You stop guessing. Every call, ticket and survey gets read, so the churn warning buried in a sales call, the workaround mentioned in passing, the competitor named on a renewal, all of it is yours, ranked and searchable. Nothing gets filed wrong, forgotten, or lost between the conversation and the roadmap. You're no longer working from the sliver someone bothered to write down, you're working from everything your customers actually said. ### How do you catch a churn risk before it hits renewal? The warning is almost always there weeks early, said out loud on a call: if this isn't fixed by renewal, we'll reconsider. You just need something listening for it. The moment a customer starts to waver it surfaces, tied to the account and the money at stake, while you still have time to save the relationship, not in a review after they've already gone. ### How do you get your whole company on one customer truth? You give all of them the same evidence, in the tools they already work in. Product sees what to build, sales walks into renewals knowing the risks, success knows who's wavering, marketing hears the exact words customers use. No single team hoards it and no seat cap decides who's allowed to know what your customers think. One source, read by everyone who touches the account. ### What can you ask, once something has read every one of your calls? Anything you'd put to your sharpest analyst, answered in seconds. Ask what to fix for this quarter's enterprise renewals and it comes back ranked by revenue, every line traced to the calls behind it and the customers by name. It reads the way a person would, not the way a search box does. Then you ask the follow-up, and the one after that. A board of upvotes could never answer a follow-up. ClosedLoop AI can. ### Do I have to shut down Canny to switch? No. Keep it running as long as you like. Canny is one of the sources we read, so your board and its posts get ranked right alongside your calls, tickets and surveys from day one. Nothing to export, nothing to migrate, nothing to decide this week. You just add the conversations you've been missing, and see the difference for yourself. ## Leave the 2010 playbook behind. Connect your calls and tickets, and read what your customers have been telling you all along, ranked by what it is worth. [Start free](https://app.closedloop.sh/auth?mode=signup)[Book a demo](https://closedloop.sh/contact) No credit card. A live workspace in minutes. --- ## More Information - Website: https://closedloop.sh - Documentation: /docs - Pricing: https://closedloop.sh/pricing - Contact: https://closedloop.sh/contact