# Cookie Policy ยท ClosedLoop AI > Learn which cookies ClosedLoop AI uses, why they are used, how long they remain, and how to manage analytics, marketing, and functional preferences. --- [Skip to main content](#main-content)Table of contents - [01 What Are Cookies](#what-are-cookies) - [02 Legal Basis for Using Cookies](#legal-basis) - [03 Types of Cookies We Use](#types-of-cookies) - [04 Third-Party Cookies](#third-party) - [05 Managing Your Cookie Preferences](#managing-preferences) - [06 Data Collected Through Cookies](#data-collected) - [07 Changes to This Policy](#changes) - [08 Contact Us](#contact) Section 01 ## What Are Cookies Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to the owners of the site. Cookies help websites remember your preferences, understand how you use the site, and improve your overall experience. They can be set by the website you are visiting ("first-party cookies") or by other services whose content appears on that page ("third-party cookies"). Cookies can be either **session cookies**, which are deleted automatically when you close your browser, or **persistent cookies**, which remain on your device for a set period of time or until you delete them. In addition to cookies, we may use similar tracking technologies such as local storage, session storage, and web beacons (pixels). This policy covers all such technologies collectively. This policy applies to our marketing website at **closedloop.sh**, operated by ClosedLoop Labs LLC, doing business as ClosedLoop AI. Section 02 ## Legal Basis for Using Cookies We use cookies on different legal grounds depending on their purpose: **Essential cookies**are placed on the basis of our legitimate interest in operating a functional, secure website. These cookies are strictly necessary for the website to work and cannot be disabled without breaking core functionality. **Non-essential cookies**, including analytics, marketing, and functional cookies, are placed only on the basis of your freely given, specific, and informed consent. We will not set these cookies until you have affirmatively provided consent. We use a self-hosted copy of Silktide Consent Manager to collect and record your cookie consent preferences. When you first visit our site, a consent banner allows you to choose which categories of cookies you accept. Your choices are stored in your browser's local storage and respected on subsequent visits. You may give or withdraw your consent at any time by using the Cookie settings control in the footer of our website. Withdrawing consent will not affect the lawfulness of any processing that took place before you withdrew. Section 03 ## Types of Cookies We Use We group the cookies we use into the following categories: **Strictly Necessary:**These cookies are required for our website to function. They enable core features such as page navigation and security. You cannot opt out of these cookies as the site cannot operate without them. **Analytics:**These cookies help us understand how visitors interact with our website by collecting and reporting usage information. We use that information to improve the site. These cookies are only set with your consent. **Preference / Functional:**These cookies allow our website to remember choices you make, such as your language or region, and provide enhanced, more personalized features. These cookies are only set with your consent. **Marketing:**These cookies are used to understand which companies visit our website, to deliver advertisements relevant to you and your interests, and to track the effectiveness of our marketing campaigns. They are only set with your consent. Name or Storage Key Provider Purpose Type Duration stcm.hasConsented ClosedLoop AI (Silktide Consent Manager) Records that you have made an initial consent choice Necessary local storage Until site data is cleared stcm.consent.* ClosedLoop AI (Silktide Consent Manager) Stores your choices for necessary, analytics, marketing, and functional categories Necessary local storage Until site data is cleared stcm.policyVersion ClosedLoop AI (Silktide Consent Manager) Records which cookie disclosure version was presented so renewed consent can be requested after relevant changes Necessary local storage Until site data is cleared __cf_bm Cloudflare Bot management and security Necessary 30 minutes _ga Google Analytics Distinguishes unique users Analytics 2 years _ga_* Google Analytics Maintains session state Analytics 2 years _gid Google Analytics Distinguishes unique users Analytics 24 hours intercom-id-o9aeerk3 Intercom Identifies an anonymous visitor so Messenger conversations remain available Functional 9 months intercom-session-o9aeerk3 Intercom Maintains access to previous Messenger conversations during a browser session Functional 1 week intercom-device-id-o9aeerk3 Intercom Identifies a device for Messenger security and abuse prevention Functional 9 months intercom.intercom-state-o9aeerk3 Intercom Caches Messenger application and visitor data between page loads Functional local storage Until site data is cleared apolloAnonId Apollo.io Random identifier that lets Apollo group your page views on our website into one visit history Marketing local storage Until site data is cleared 6a9b6d3cf362a20012bf5ccf_eventQueue Apollo.io Holds page views until they are sent to Apollo Marketing local storage Until site data is cleared 6a9b6d3cf362a20012bf5ccf_canTrack Apollo.io Remembers whether Apollo allows person-level tracking for our account, checked again at least once a day Marketing local storage Until site data is cleared _This table may not be exhaustive. We update it periodically as our services evolve._ Section 04 ## Third-Party Cookies Some cookies on our site are set by third-party services we use. We do not have direct control over these cookies. Each third party operates under its own privacy policy, which we encourage you to review. Google Analytics, Hotjar, Ahrefs Web Analytics, Apollo.io and Intercom Messenger do not load on the pages that our newsletter confirmation and assessment verification emails link to, because those links contain a one-time code. **Google Analytics:**We use Google Analytics to understand website traffic and usage patterns, such as pages visited, time on site, and referral source. Analytics storage is denied by default and granted only after you accept analytics cookies. Google may process this data under its own privacy policy. You can opt out of Google Analytics tracking by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout). **Hotjar:**We use Hotjar to understand how visitors interact with pages and improve website usability. Hotjar loads only after you accept analytics cookies. **Ahrefs Web Analytics:**We use Ahrefs Web Analytics to measure website visits and traffic sources. Ahrefs Web Analytics loads only after you accept analytics cookies. **Apollo.io website visitor tracker:**We use Apollo's website visitor tracker to see which companies visit our website. It loads only after you accept marketing cookies. It keeps a random visitor identifier in your browser's local storage and sends Apollo that identifier, the full address of each page you view (including any parameters in the link), the address of the page that sent you from another website, and your IP address, which Apollo uses to identify the company the visit comes from. We use it to identify companies only: our Apollo account is set to company-level identification, and our website switches off the part of the tracker that would match a visit to an individual person. **Intercom Messenger:**We use Intercom to provide live chat on our website. Messenger loads only after you accept functional cookies and may store anonymous visitor, device, session, and conversation state identifiers so the chat works across page loads. **Apollo.io meeting scheduler:**Our demo booking page loads Apollo's meeting scheduler so you can choose a time without leaving the page. Because the scheduler is the booking itself, it loads on [/demo](https://closedloop.sh/demo)only and is not present anywhere else on the site. It may set cookies for that purpose. **Silktide Consent Manager:**We use a self-hosted copy of Silktide Consent Manager to collect your preferences. It stores those choices in local storage on your device; it does not set a consent cookie or send your choices to Silktide. **Cloudflare:**Our website uses Cloudflare for content delivery, performance optimization, and security. Cloudflare may set cookies for bot detection, abuse prevention, and security purposes. These cookies are strictly necessary for the safe operation of our site. Third-party cookies are governed by the respective third party's privacy and cookie policies. We are not responsible for the content of those policies or the practices of those third parties. Section 05 ## Managing Your Cookie Preferences You have several options for controlling how cookies are used when you visit our site. **Cookie Consent Banner:**When you first visit closedloop.sh, our self-hosted Silktide Consent Manager allows you to accept or reject specific categories of cookies. You can revisit and change your preferences at any time by using the Cookie settings control in our website footer. **Browser Settings:**Most modern browsers allow you to view, block, or delete cookies through their settings menus. Note that blocking cookies through your browser applies to all websites, not just ours. Instructions for common browsers: - **Chrome:**Settings > Privacy and Security > Cookies and other site data - **Firefox:**Settings > Privacy & Security > Cookies and Site Data - **Safari:**Preferences > Privacy > Manage Website Data - **Edge:**Settings > Privacy, search, and services > Cookies **Opt-Out Tools:**You can opt out of Google Analytics tracking using the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout). To opt out of our marketing emails, use the unsubscribe link in any email you receive from us. **Do Not Track:**Some browsers offer a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals, as there is no universally accepted industry standard for how websites should respond to them. **Impact of Disabling Cookies:**Blocking or deleting strictly necessary cookies may prevent our website from functioning correctly. Disabling analytics cookies means we cannot gather the usage data we use to improve our services. Non-essential features that rely on preference cookies may not work as expected. Section 06 ## Data Collected Through Cookies Cookies and similar technologies may collect the following types of information when you visit our website: - IP address - Browser type and version - Operating system - Referring URL (the page that linked you to our site) - Pages visited on our site and the order in which they were visited - Time and date of your visit and time spent on individual pages - Click patterns and interactions with page elements - General geographic location (country and city level, not precise location) We use this information for the purposes described in this policy. We do not use cookies to collect sensitive personal information such as financial details, health information, or government identification numbers. For full details on how we collect, use, store, and protect your personal data, including your rights under applicable data protection laws, please review our [Privacy Policy](https://closedloop.sh/privacy). Section 07 ## Changes to This Policy We may update this Cookie Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements. The "Updated" date shown at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically to stay informed about how we use cookies. If we make material changes to this policy, for example, if we begin using new categories of cookies or change how we handle consent, we will notify you through our cookie consent banner or a prominent notice on our website. Your continued use of closedloop.sh after any changes to this policy constitutes your acknowledgment of those changes. Section 08 ## Contact Us If you have any questions, concerns, or requests relating to our use of cookies or this Cookie Policy, please get in touch: **Privacy inquiries:**[support@closedloop.sh](mailto:support@closedloop.sh) **General support:**[support@closedloop.sh](mailto:support@closedloop.sh) To exercise your data subject rights, such as the right to access, correct, or delete personal data we hold about you, please refer to our [Privacy Policy](https://closedloop.sh/privacy)for details on how to submit a request. **ClosedLoop Labs LLC** doing business as ClosedLoop AI Questions about cookies or tracking? [support@closedloop.sh](mailto:support@closedloop.sh) --- ## More Information - Website: https://closedloop.sh - Documentation: /docs - Pricing: https://closedloop.sh/pricing - Contact: https://closedloop.sh/contact