Cookie Policy

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work efficiently, as well as to provide information to the owners of the site.

Cookies help websites remember your preferences, understand how you use the site, and improve your overall experience. They can be set by the website you are visiting ("first-party cookies") or by other services whose content appears on that page ("third-party cookies").

Cookies can be either session cookies, which are deleted automatically when you close your browser, or persistent cookies, which remain on your device for a set period of time or until you delete them.

In addition to cookies, we may use similar tracking technologies such as local storage, session storage, and web beacons (pixels). This policy covers all such technologies collectively.

This policy applies to our website at closedloop.sh and our platform at app.closedloop.sh, both operated by ClosedLoop Labs LLC, doing business as ClosedLoop AI.

We use cookies on different legal grounds depending on their purpose:

Essential cookies are placed on the basis of our legitimate interest in operating a functional, secure website. These cookies are strictly necessary for the website to work and cannot be disabled without breaking core functionality.

Non-essential cookies — including analytics and marketing cookies — are placed only on the basis of your freely given, specific, and informed consent. We will not set these cookies until you have affirmatively provided consent.

We use Cookiebot to manage and record your cookie consent preferences. When you first visit our site, a consent banner will allow you to choose which categories of cookies you accept. Your choices are recorded and respected on subsequent visits.

You may give or withdraw your consent at any time by clicking the cookie settings link in the footer of our website. Withdrawing consent will not affect the lawfulness of any processing that took place before you withdrew.

We group the cookies we use into the following categories:

Strictly Necessary: These cookies are required for our website and platform to function. They enable core features such as page navigation, security, and access to authenticated areas. You cannot opt out of these cookies as the site cannot operate without them.

Analytics: These cookies help us understand how visitors interact with our website by collecting and reporting information. Data collected is anonymized or aggregated and is used to improve the site. These cookies are only set with your consent.

Preference / Functional: These cookies allow our website to remember choices you make — such as your language or region — and provide enhanced, more personalized features. These cookies are only set with your consent.

Marketing: These cookies are used to deliver advertisements relevant to you and your interests, and to track the effectiveness of our marketing campaigns. They are only set with your consent.

This table may not be exhaustive. We update it periodically as our services evolve.

Some cookies on our site are set by third-party services we use. We do not have direct control over these cookies. Each third party operates under its own privacy policy, which we encourage you to review.

Google Analytics: We use Google Analytics to understand website traffic and usage patterns. Google Analytics collects data such as pages visited, time on site, and referral source. This data is aggregated and anonymized. Google may use this data in accordance with their own privacy policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

HubSpot: We use HubSpot for marketing automation, customer relationship management, and to understand how visitors interact with our content. HubSpot sets cookies to track visitor activity, identify returning visitors, and personalize marketing communications. You can learn more about HubSpot's data practices in their privacy policy.

Cookiebot: We use Cookiebot to manage and record your cookie consent preferences. Cookiebot sets a cookie on your device to remember the choices you have made so we can honor them on future visits.

Cloudflare: Our website uses Cloudflare for content delivery, performance optimization, and security. Cloudflare may set cookies for bot detection, abuse prevention, and security purposes. These cookies are strictly necessary for the safe operation of our site.

Third-party cookies are governed by the respective third party's privacy and cookie policies. We are not responsible for the content of those policies or the practices of those third parties.

You have several options for controlling how cookies are used when you visit our site.

Cookie Consent Banner: When you first visit closedloop.sh, our cookie consent banner (powered by Cookiebot) allows you to accept or reject specific categories of cookies. You can revisit and change your preferences at any time by clicking the cookie settings link in our website footer.

Browser Settings: Most modern browsers allow you to view, block, or delete cookies through their settings menus. Note that blocking cookies through your browser applies to all websites, not just ours. Instructions for common browsers:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Privacy, search, and services > Cookies

Opt-Out Tools: You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on. To opt out of HubSpot marketing emails, use the unsubscribe link in any email you receive from us.

Do Not Track: Some browsers offer a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals, as there is no universally accepted industry standard for how websites should respond to them.

Impact of Disabling Cookies: Blocking or deleting strictly necessary cookies may prevent our website and platform from functioning correctly. Disabling analytics cookies means we cannot gather the usage data we use to improve our services. Non-essential features that rely on preference cookies may not work as expected.

Cookies and similar technologies may collect the following types of information when you visit our website or use our platform:

• IP address (anonymized for analytics purposes)
• Browser type and version
• Operating system
• Referring URL (the page that linked you to our site)
• Pages visited on our site and the order in which they were visited
• Time and date of your visit and time spent on individual pages
• Click patterns and interactions with page elements
• General geographic location (country and city level, not precise location)

Analytics data is aggregated and is not used to identify individual users. We do not use cookies to collect sensitive personal information such as financial details, health information, or government identification numbers.

If you are logged into the ClosedLoop AI platform at app.closedloop.sh, cookie data may be associated with your account information to provide a consistent and personalized experience across sessions.

For full details on how we collect, use, store, and protect your personal data — including your rights under applicable data protection laws — please review our Privacy Policy.

We may update this Cookie Policy from time to time to reflect changes in our practices, the technologies we use, or applicable legal requirements.

The "Updated" date shown at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically to stay informed about how we use cookies.

If we make material changes to this policy — for example, if we begin using new categories of cookies or change how we handle consent — we will notify you through our cookie consent banner or a prominent notice on our website.

Your continued use of closedloop.sh or app.closedloop.sh after any changes to this policy constitutes your acknowledgment of those changes.

If you have any questions, concerns, or requests relating to our use of cookies or this Cookie Policy, please get in touch:

Privacy inquiries: support@closedloop.sh

General support: support@closedloop.sh

To exercise your data subject rights — such as the right to access, correct, or delete personal data we hold about you — please refer to our Privacy Policy for details on how to submit a request.

ClosedLoop Labs LLC
doing business as ClosedLoop AI