# Product intelligence for Customer Success · ClosedLoop AI

> Keep customers by closing the loop on every ask. Catch churn risk weeks early and reach back the day the feature they asked for ships, for Customer Success.

---

[Skip to main content](#main-content)For customer success

# Keep customers by closing the loop on every ask .


**The highest-leverage retention move is the one most teams skip.**ClosedLoop AI makes it the default.

Every ask from every account is tracked, so the day a feature ships you can call back the customer who asked for it, by name, in their own words.
[Start free](https://app.closedloop.sh/auth?mode=signup)[See the whole picture](https://closedloop.sh/#teams)
No credit card · SOC 2 Type II · ISO 27001:2022
Ship-notify Drafts ready Shipped Asked for it Their words Draft
Fills with the customers who asked, grouped by tier, sorted by ARR, each with their original quote and a draft to review.
What changes for customer success

## Three moves, each tied to its mechanism.

C-01

### Catch risk 6 to 8 weeks early


Most renewal surprises showed up in conversations weeks before the call. ClosedLoop AI surfaces the drift across calls, tickets, and chat while there is still time to act.
Early warning Renewal call Weeks of warning, not a surprise in the QBR. C-02

### You asked, we shipped


The minute a feature ships, every customer who requested it surfaces, grouped by tier, with the outreach drafted from their own words. You review and send.
Outreach draft To Their ask Draft
Nothing goes out automatically. You edit, you send.
C-03

### A 90-second account brief


Before any call: every promise, every open thread, every shift in sentiment, on one screen. The Sunday-night Gong scroll retires.
Account brief Before the call Promises Open threads Sentiment
Fills from every conversation this account ever had with you.
Part of one loop

## One truth, five jobs.


Customer Success is one of five teams acting on the same product intelligence. Product decides what to build, Engineering scopes it, Marketing markets it, and Sales sells it.
[Product](https://closedloop.sh/product-teams)[Engineering](https://closedloop.sh/engineering)[Marketing](https://closedloop.sh/marketing)[Sales](https://closedloop.sh/sales)[The whole picture](https://closedloop.sh/#teams)

## See it work on your accounts.

[Start free](https://app.closedloop.sh/auth?mode=signup)[See the whole picture](https://closedloop.sh/#teams)
No credit card. A live workspace in minutes.


---

## More Information

- Website: https://closedloop.sh
- Documentation: /docs
- Pricing: https://closedloop.sh/pricing
- Contact: https://closedloop.sh/contact