> ## Documentation Index
> Fetch the complete documentation index at: https://closedloop.sh/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshoot an import in Data Log

> Use Data Log to confirm whether supported source data reached ClosedLoop AI, interpret processing states, and troubleshoot missing product evidence.

Use **Data Log** when expected evidence is missing or an integration appears stalled. It is a diagnostic view, not a required step in the normal product workflow.

## Supported sources

Data Log currently covers webhook ingestion, Gong, Intercom, Slack, Google Meet, Fireflies, Amplitude, and PostHog. Other integrations may verify their data in a different product area.

## Statuses

| Status | Meaning |
| - | - |
| **Processing** | ClosedLoop AI received the item and is still processing it. |
| **Processed** | Source-specific processing completed. For conversation and webhook sources, check the separate **Insights** count to see whether product insights were produced. |
| **No Insights** | No product insight is currently linked to the item. For webhook events, processing may still be running, so check again later. |
| **Failed** | Processing did not complete successfully. |

<Steps>
  <Step title="Open Data Log">
    Select **Data Log** from the sidebar. Check **Total ingested**, **Processing**, and **Failed** for a quick health view.
  </Step>

  <Step title="Find the imported item">
    Filter by source and status, or search for the item. Use **All**, **Processing**, **Completed**, and **Failed** to narrow the list.
  </Step>

  <Step title="Confirm the result">
    Check the row's status. For conversation and webhook sources, a positive **Insights** count links to the extracted evidence. Amplitude and PostHog rows show event counts in that column and do not open **Insights**.
  </Step>

  <Step title="Refresh when needed">
    Select **Refresh** to reload the current status after processing has had time to continue.
  </Step>
</Steps>

## Verification

The expected source item appears in Data Log. **Processed** confirms source-specific processing completion. For conversation and webhook sources, a positive **Insights** count opens the linked evidence. For Amplitude and PostHog, the same column reports event counts and is not a link to **Insights**.

<Warning>Refresh reloads Data Log; it does not retry or reprocess an item.</Warning>

## Troubleshooting

* **The item is missing:** Confirm the integration is connected and that the source made the item available to ClosedLoop AI.
* **The item remains Processing:** Refresh later. If it does not reach a final status, contact support with the source and item timestamp.
* **The item shows Failed:** Contact support with the source, timestamp, and visible status. Data Log does not currently provide a retry action.
* **The item shows No Insights:** No product insight is linked. For webhook events, recheck later or contact support before treating processing as finished.

## Related

* [Connect your first source](/docs/quickstart)
* [Choose a data source](/docs/integrations/data-sources)
* [Find and validate product evidence](/docs/guides/find-product-evidence)


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