> ## Documentation Index
> Fetch the complete documentation index at: https://closedloop.sh/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Ada

> See what users asked your AI agent that it couldn't answer, what they escalated, and which questions repeat. Ada conversations as product insights.

Connect Ada to ClosedLoop AI and every conversation your AI Agent handles becomes a source of product intelligence. Feature requests, common pain points, and customer questions are extracted automatically and grouped into themes you can act on.

## What Gets Imported

| Data              | Description                                                        |
| ----------------- | ------------------------------------------------------------------ |
| Conversations     | Full message-by-message transcripts handled by your Ada AI Agent   |
| End-user metadata | Customer identifiers, language, channel, device                    |
| Topics            | Ada's auto-generated topic classification (id, title, description) |
| Summary           | Inquiry summary and automated-resolution classification            |
| CSAT              | Customer satisfaction scores when present                          |

## Connection Method

Ada uses **API key** authentication. You generate an API key in your Ada dashboard and enter it in ClosedLoop AI alongside your Ada subdomain.

## Setup Guide

<AccordionGroup>
  <Accordion icon="key" title="Step 1: Generate an Ada API key">
    The dashboard path depends on which type of bot you have:

    * **Generative AI Agents:** Go to **Config → PLATFORM → API keys**
    * **Scripted bots:** Go to **Settings → Integrations → APIs**

    Then:

    1. Click **Get started** if no keys exist yet, or **New API key** if you already have one
    2. Enter a name for the key (e.g. `ClosedLoop AI`)
    3. Click **Generate key**
    4. Click **Copy** to copy the key and save it somewhere safe: Ada only shows it once
  </Accordion>

  <Accordion icon="link" title="Step 2: Find your Ada subdomain">
    Your Ada subdomain is in the URL of your Ada dashboard. For example, if your dashboard URL is `acme.ada.support`, your subdomain is `acme`.
  </Accordion>

  <Accordion icon="plug" title="Step 3: Connect in ClosedLoop AI">
    1. In ClosedLoop AI, navigate to **Integrations** in your dashboard
    2. Find **Ada** in the integrations list and click **Connect**
    3. Paste your Ada API key
    4. Enter your Ada subdomain
    5. Click **Connect**
  </Accordion>
</AccordionGroup>

<Note>
  Conversation ingestion is rolling out. Once you connect, you'll see a "Connected" status and an in-app banner indicating that automatic syncing is being enabled. No further action is needed on your side.
</Note>

## What to Expect

Once connected, ClosedLoop AI will:

1. **Import Ada conversations** automatically
2. **Analyze each conversation** to extract product insights, feature requests, and pain points
3. **Group related conversations** into themes ranked by how many customers raised them
4. **Surface intelligence** in your dashboard and via MCP alongside all your other sources

<Card title="Connect Ada" icon="plug" href="https://app.closedloop.sh/integrations">
  Set up your Ada integration in the ClosedLoop AI dashboard
</Card>