> ## Documentation Index
> Fetch the complete documentation index at: https://closedloop.sh/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Gong

> Pipe every Gong call into ClosedLoop AI to find feature requests, competitor mentions, and the objections that lose deals, each tied to the customer.

Connect Gong to ClosedLoop AI and every sales call, customer meeting, and demo becomes a source of product intelligence, automatically. ClosedLoop AI extracts feature requests, competitive intelligence, churn risks, and deal blockers, each scored by business impact and traced to the exact customer quote.

## What Gets Imported

| Data             | Description                                     |
| ---------------- | ----------------------------------------------- |
| Call transcripts | Full conversation text with speaker attribution |
| Call metadata    | Duration, date, participants, call URL          |
| Participant info | Names, email addresses, roles                   |
| User data        | Gong workspace users for speaker identification |

<Tip>Gong data flows through the full ClosedLoop AI analysis pipeline. Calls are imported automatically; there is nothing to trigger manually.</Tip>

## Connection Methods

Gong supports two connection methods:

### OAuth (Recommended)

OAuth provides secure, token-based access with automatic refresh. This is the recommended method for most teams.

### API Key

API key authentication uses Basic auth with your Gong API key and secret. Use this if your Gong plan doesn't support OAuth or if you prefer direct API access.

## Setup Guide

<AccordionGroup>
  <Accordion icon="plug" title="Connect via OAuth">
    1. In ClosedLoop AI, navigate to **Integrations** in your dashboard
    2. Find **Gong** in the integrations list and click **Connect**
    3. You'll be redirected to Gong's authorization page
    4. Sign in with your Gong account and authorize ClosedLoop AI
    5. You'll be redirected back to ClosedLoop AI. The integration is now active

    **OAuth scopes requested:**

    * `api:calls:read:transcript`: Read call transcripts
    * `api:calls:read:extensive`: Read detailed call data
    * `api:calls:read:basic`: Read basic call metadata
    * `api:users:read`: Read workspace user information
  </Accordion>

  <Accordion icon="key" title="Connect via API Key">
    1. In Gong, go to **Settings** → **API** → **API Keys**
    2. Create a new API key and copy both the **Access Key** and **Access Key Secret**
    3. In ClosedLoop AI, navigate to **Integrations** → **Gong**
    4. Select **API Key** as the connection method
    5. Enter your Access Key and Access Key Secret
    6. Click **Connect** to verify and save
  </Accordion>
</AccordionGroup>

## Configuration

After connecting, you can configure:

* **Backfill period**: How far back to import historical calls (default: 30 days)
* **Data sources**: Which call types to analyze (customer calls, internal meetings, demos)
* **Sync frequency**: Calls are imported automatically

## What to Expect

Once connected, ClosedLoop AI will:

1. **Import historical calls** from your configured backfill period
2. **Analyze each call** using AI to extract product insights, feature requests, and competitive mentions
3. **Score by business impact**: deal blockers, churn risks, and revenue context appear in your dashboard
4. **Continuously sync**: new calls are automatically imported and analyzed

New calls are automatically processed shortly after they appear in Gong. Insights, strategic context, and deal blockers are available in your dashboard and via MCP within minutes.

<Card title="Connect Gong" icon="plug" href="https://app.closedloop.sh/integrations">
  Set up your Gong integration in the ClosedLoop AI dashboard
</Card>