# ClosedLoop AI ## Docs - [API Keys](https://closedloop.sh/docs/account/api-keys.md): Generate, scope, and rotate API keys for ClosedLoop AI. Authenticate webhook integrations, programmatic access, and outbound calls from your agents. - [Billing & Credits](https://closedloop.sh/docs/account/billing.md): Credit-based pricing — 1 credit per 20 characters of customer data processed. CRM enrichment, MCP access, and clustering all included at no extra cost. - [Customer Intelligence](https://closedloop.sh/docs/concepts/customer-intelligence.md): How ClosedLoop AI fuses your CRM (HubSpot, Salesforce) with extracted product insights to give every theme account context — deals, segments, contacts. - [Evidence](https://closedloop.sh/docs/concepts/insights.md): ClosedLoop AI organizes raw feedback into three evidence types: product insights, strategic intelligence, outcomes. Each answers a different question. - [Opportunities](https://closedloop.sh/docs/concepts/opportunities.md): Opportunities are product problems ClosedLoop AI discovers automatically by clustering related insights — ranked by revenue impact, no manual taxonomy. - [The AI Pipeline](https://closedloop.sh/docs/concepts/pipeline.md): How ClosedLoop AI transforms raw conversations into scored product insights — no manual tagging, no predefined categories, every recommendation traceable. - [Connect Data Sources](https://closedloop.sh/docs/connect-data.md): Connect your data sources to ClosedLoop AI in 5 minutes — Gong, Slack, Fireflies, surveys, HubSpot, Salesforce, 40+ more. OAuth or API key, no engineers. - [Connect MCP](https://closedloop.sh/docs/connect-mcp.md): Bring product intelligence into Claude Code, Cursor, or any MCP client in 2 minutes. Your AI dev agent gets 12 tools for querying insights and customers. - [Team Management](https://closedloop.sh/docs/essentials/team-management.md): Add teammates, set roles, and control who sees what in ClosedLoop AI. Workspace settings, billing access, and per-feature permissions in one place. - [Glossary](https://closedloop.sh/docs/glossary.md): Definitions for every key term in ClosedLoop AI — insights, opportunities, themes, signals, customers, segments, scoring, embeddings, and more. - [Company Settings](https://closedloop.sh/docs/guides/company-settings.md): Configure vendor domains, competitor lists, segment rules, and AI context — these settings directly affect what ClosedLoop AI surfaces in your insights. - [Customer Profiles](https://closedloop.sh/docs/guides/customers.md): See the full picture for any customer — feedback, deals, contacts, and strategic signals in one view. Answers: what's going on with this account? - [Using Opportunities](https://closedloop.sh/docs/guides/opportunities.md): Browse the product problems ClosedLoop AI discovered across your customer base — clustered automatically, ranked by revenue impact, ready to act on. - [ClosedLoop AI](https://closedloop.sh/docs/index.md): ClosedLoop AI is autonomous product intelligence. Connect Gong, Slack, surveys, and 40+ sources — it surfaces the problems you didn't know to look for. - [Ada](https://closedloop.sh/docs/integrations/ada.md): See what users asked your AI agent that it couldn't answer, what they escalated, and which questions repeat. Ada conversations as product insights. - [Data Sources](https://closedloop.sh/docs/integrations/data-sources.md): ClosedLoop AI plugs into 40+ tools — Gong, Slack, Fireflies, Typeform, Zendesk, more. One connection per source, intelligence flows from then on. - [Fireflies.ai](https://closedloop.sh/docs/integrations/fireflies.md): Pipe every Fireflies meeting — discovery, customer success, user research, internal — into ClosedLoop AI. Insights tied to the quote, customer, and call. - [Gong](https://closedloop.sh/docs/integrations/gong.md): Pipe every Gong call into ClosedLoop AI to find feature requests, competitor mentions, and the objections that lose deals — each tied to the customer. - [Google Meet](https://closedloop.sh/docs/integrations/google-meet.md): Auto-ingest Google Meet recordings into ClosedLoop AI. Every demo, customer call, and user interview becomes scored product insights — no bot required. - [HubSpot](https://closedloop.sh/docs/integrations/hubspot.md): Sync HubSpot accounts, deals, and lifecycle stages so every insight knows whose deal is at stake, what tier they're on, and which segment they belong to. - [Microsoft Teams Notifications](https://closedloop.sh/docs/integrations/microsoft-teams-notifications.md): Get ClosedLoop AI alerts inside Microsoft Teams — new feature requests, customer escalations, weekly digests, delivered to the channels your team lives in. - [Salesforce](https://closedloop.sh/docs/integrations/salesforce.md): Sync Salesforce accounts, opportunities, and account hierarchies so every insight knows the customer behind the request — and the dollars behind them. - [Slack](https://closedloop.sh/docs/integrations/slack.md): Mine Slack for product feedback — customer-shared channels, internal sales chatter, support escalations. Threads become scored insights, no copy-paste. - [Typeform](https://closedloop.sh/docs/integrations/typeform.md): Pipe Typeform responses into ClosedLoop AI — NPS scores, churn surveys, beta feedback. Open-ended answers become themed insights you can query. - [Webhook Ingestion](https://closedloop.sh/docs/integrations/webhooks.md): Push feedback to ClosedLoop AI from any platform — surveys with no native connector, in-product widgets, mobile apps. Webhook in, scored insights out. - [MCP Overview](https://closedloop.sh/docs/mcp-server/overview.md): ClosedLoop AI's MCP brings product intelligence into Claude Code, Cursor, and any MCP-compatible AI tool — query insights without leaving your editor. - [Tools Reference](https://closedloop.sh/docs/mcp-server/tools.md): Reference for every MCP tool in ClosedLoop AI — query insights, customers, opportunities, themes, and competitive intelligence from your AI dev agent. - [Competitor Gap](https://closedloop.sh/docs/skills/competitor-gap.md): Competitive intelligence from what your customers actually say in calls and tickets — not desk research, not review sites. Real voice, real deal impact. - [CSM Prep](https://closedloop.sh/docs/skills/csm-prep.md): 90-second pre-call brief for CSMs — landmines, last promises, what changed, top concerns in their own words. One screen, scannable before any account call. - [Deep Dive](https://closedloop.sh/docs/skills/deep-dive.md): Deep-dive into any topic across product insights, strategic signals, and CRM data — every matching quote, every affected customer, the full picture. - [Skills Overview](https://closedloop.sh/docs/skills/overview.md): Pre-built skills for Claude Code — deep-dives, weekly briefs, synthetic customers, competitor gaps, and sales playbooks. All grounded in your real data. - [PM Prep](https://closedloop.sh/docs/skills/pm-prep.md): Pre-call discovery brief for product managers — learning goals, knowledge gaps, adaptive pattern recognition, and questions from real customer transcripts. - [Sales Playbook](https://closedloop.sh/docs/skills/sales-playbook.md): Sales playbook grounded in what customers actually say — verbatim pain points, real workarounds, competitor mentions, and proof points from won deals. - [Ship Notify](https://closedloop.sh/docs/skills/ship-notify.md): Find every customer who asked for what you just shipped and generate personalized outreach in their own words. Close the feedback loop most companies skip. - [Synthetic Customer](https://closedloop.sh/docs/skills/synthetic-customer.md): Talk to any customer as an AI persona grounded in real data — call transcripts, feedback, CRM profile, and public research. Every reply names its source. - [Weekly Brief](https://closedloop.sh/docs/skills/weekly-brief.md): Weekly intelligence brief that reads every spike, deal blocker, churn risk, and competitor mention — synthesized into a 40-line scan in 60 seconds. ## Optional - [Website](https://closedloop.sh)