Feedback management software that manages itself.
Every piece of feedback, from every channel, captured and classified without anyone tagging a thing.
ClosedLoop AI is feedback management software that collects feedback from your calls, tickets, chat, and surveys, reads each item in full, and organizes everything into product insights. No taxonomy to maintain, no triage rotation, no spreadsheet.
No credit card · SOC 2 Type II · ISO 27001:2022
Every channel lands in one place, classified and connected to the customer who said it.
One home for every piece of feedback.
Collected, classified, and connected to the customers behind it. Nothing needs a second pass.
Every channel, one stream
Calls, support tickets, chat threads, surveys, and CRM notes flow into a single organized surface.
Classification without tagging
Each item gets a category, a severity, and customer context the moment it arrives. Nobody maintains a taxonomy.
Duplicates become demand
The same request from different customers rolls up into one insight, so volume reads as priority instead of noise.
From scattered channels to structured insight.
Support, calls, chat, surveys, and CRM. Read-only to start, nothing to install.
Not skimmed, not sampled. Each piece of feedback is understood in its own context.
Category, severity, and the customer behind it, stamped automatically as feedback lands.
Related feedback merges into insights your team can act on, ranked by the demand behind them.
Retire the tagging taxonomy and the triage rotation.
Feedback management software usually means new work: taxonomies, triage, tags. ClosedLoop AI does that part for you.
No taxonomy to maintain
Categories come from what customers actually say, not from a tree someone built in January and nobody updates.
No triage rotation
Nothing queues for a human to route. Feedback lands classified, deduplicated, and attached to the right customer.
A loop that closes
When you ship, find every customer who asked and tell them. The step most feedback processes drop is built in.
Get feedback off your plate.
Feedback management software should do the managing. Connect a channel and watch the stream organize itself.
No credit card. A live workspace in minutes.