# Glossary · ClosedLoop AI

> Comprehensive glossary of AI, product management, and customer feedback terms. Learn the language of modern product development.

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# Product intelligence, defined plainly.

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## 3 terms in Customer Feedback

C

### Customer Feedback Loop

Customer Feedback
A systematic process of collecting, analyzing, and acting on customer input to continuously improve products and services.

A well-designed customer feedback loop ensures that every piece of customer input is captured, analyzed, and translated into actionable insights. This creates a continuous cycle of improvement where customer needs directly influence product development decisions.


### Customer Journey Map

Customer Feedback
A visual representation of the customer's experience with a product or service from initial awareness to long-term loyalty.

Customer journey maps help teams understand the complete customer experience by identifying touchpoints, emotions, pain points, and opportunities for improvement. They typically include stages like awareness, consideration, purchase, onboarding, usage, and advocacy.
N

### NPS (Net Promoter Score)

Customer Feedback
A metric that measures customer loyalty by asking how likely customers are to recommend a product or service.

NPS is calculated by asking customers a single question: "How likely are you to recommend our product to a friend or colleague?" on a scale of 0-10. Scores of 9-10 are promoters, 7-8 are passives, and 0-6 are detractors. The NPS is the percentage of promoters minus the percentage of detractors.


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## More Information

- Website: https://closedloop.sh
- Documentation: /docs
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