ClosedLoop AI
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For leadership

Know what customers need, before the board meeting.

One revenue-weighted view of customer truth, instead of three teams reporting three narratives.

Product, sales, and CS each report a different version of what customers want. None of them have read every conversation. ClosedLoop AI has, and ships you the one document everyone agrees on: revenue-linked themes, emerging insights, churn-risk dollars. Defensible at the board. Forwardable without editing.

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The Monday morning your week starts on.

The Monday briefOne document
Week ofyour data
01
Quotes · Accounts · ARR at stake
02
Quotes · Accounts · ARR at stake
03
Quotes · Accounts · ARR at stake

Every line cites a quote, a customer, a date, a channel. Forward it unchanged.

The problem

Three teams. Three narratives. One board meeting on Tuesday.

Four patterns we hear from every leadership team we talk to. If any of them sound familiar, the brief lands the same morning you connect a source.

P-01

Product says the roadmap is right

They have heard from fifteen customers. They are sure. Sales disagrees. CS disagrees more.

P-02

Sales says the pipeline is blocked

Deals blocked on SSO, on SOC 2, on a missing integration. Each rep tells you a different one.

P-03

CS says churn is creeping

Anecdotal. Two accounts mentioned things in QBRs. Is it a trend? You don't know.

P-04

Each team grades themselves

Product's metric is shipped features. Sales' is pipeline. CS' is renewals. Nobody is graded on whether customers got what they asked for.

How it works

From scattered narratives to one source of truth.

The leadership view is a synthesis, not a fourth dashboard.

  1. 01

    Connect every conversation

    Calls, tickets, deal notes, Slack threads, surveys, community. All sources, all teams, all the time, with a 12-month backfill.

  2. 02

    Theme and dollar-weight

    Every theme gets an ARR-exposed figure, a velocity, and a customer count. Patterns weighted by revenue impact, not mention count.

  3. 03

    Trend tracker

    Themes that are accelerating, cooling, or newly emerging. Week over week, board meeting over board meeting.

  4. 04

    Forward to the board

    The brief is one document. No team-by-team reconciliation. No competing narratives. Forwardable without editing.

The features that matter most

Built for the seat that has to forward the brief.

The artifacts that show up on a CEO, CPO, or CRO desk. Read on a phone. Forward to a board.

Monday morning Weekly brief

Forty lines. Three ranked themes with the revenue at stake. Forward as-is to your board.

Read more Ad hoc Ask anything

Deep dives on demand. "What's our enterprise churn driver?" A cited answer, fast enough to use in the meeting.

Read more Weekly Competitive analysis

Which alternatives customers actually named, in which deals, ranked by revenue at stake. Updated weekly.

Read more
Proof

Proof gets measured, never manufactured.

Two revisions are open for this page. Each lands here only when it clears the standard below: real, attributable, approved. An empty slot beats a manufactured one, so these stay open until then.

Rev A · Retention metricIn verification

An attributed figure for renewal risk caught early, from a named deployment. Real and recomputable, or nothing.

Accepts whenAttributed to a named deployment and independently recomputable.
Rev B · Executive quoteAwaiting approval

A verbatim quote from a CEO, CPO, or CRO seat, with a real name, title, and company. Approved, or nothing.

Accepts whenNamed person, title, company, and written consent on file.
FAQ

The questions leadership teams actually ask.

If yours isn't here, support@closedloop.sh is the fastest path. We answer within a business day.

How is this defensible at the board?

Every claim cites a quote, a customer, a date, a channel. Forward the brief unchanged, or quote it in a slide with the source. We don't generate stats; we surface evidence.

What about compliance and data residency?

GDPR-compliant, SOC 2 Type II attested, and ISO 27001:2022 certified. EU or US data residency locked at workspace creation. Enterprise gets full audit access, a DPA, and a current subprocessors list.

Can I bring our own model?

On Enterprise, yes: Anthropic or OpenAI with your own keys, arranged as part of the contract. Talk to us about anything beyond that.

Can the product, sales, and CS teams disagree?

Yes, and the brief shows the disagreement explicitly when it exists. Product says the export is shipping next sprint. Sales has deals blocked on it now. The brief surfaces both. Leadership makes the call.

Can I export the brief and the underlying evidence?

Yes. Every brief, theme, quote, and account is exportable as CSV or JSON. Your data is your data.

One narrative, not three.

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