# ClosedLoop AI

> Product discovery platform that turns customer conversations into structured, actionable product intelligence.

## What is ClosedLoop AI?

ClosedLoop AI is a B2B SaaS platform that automates product discovery by extracting product insights from customer conversations. It connects to sources like Gong call recordings, support tickets, Slack channels, and surveys, then uses AI to analyze sentiment, categorize signals, identify patterns, and route actionable insights to product management tools.

## Problem it solves

Product teams struggle to access insights trapped in sales calls and support conversations. Manually reviewing calls is time-consuming, and valuable signals get lost. ClosedLoop AI bridges the gap between customer-facing teams and product development by automating product discovery at scale.

## Key features

- Automatic extraction of product signals from Gong calls, Zendesk tickets, Intercom chats, and Slack
- AI-powered sentiment analysis and topic categorization
- Pattern detection across multiple conversation sources
- Priority scoring based on customer segment, deal size, and frequency
- Integration with product tools (Linear, Jira, Notion, Productboard)
- MCP (Model Context Protocol) server for AI assistant integration
- REST API for custom integrations
- CLI tool for developers

## Integrations

Sources (inbound):
- Gong (call recordings and transcripts)
- Zendesk (support tickets)
- Intercom (chat conversations)
- Slack (channel messages)
- Typeform, Google Forms, Microsoft Forms (surveys)
- HubSpot, Salesforce (CRM notes)
- Custom webhooks and API

Destinations (outbound):
- Linear
- Jira
- Notion
- Productboard
- Google Sheets
- Slack notifications
- Zapier (200+ apps)

## Who uses ClosedLoop AI

- Product managers seeking customer insights without reviewing calls
- Engineering leaders prioritizing roadmap based on customer evidence
- Sales and customer success teams wanting product signals to reach development
- Startup founders building product-market fit

## Pricing

Free plan:
- $0/month
- 100,000 credits included
- Basic integrations and dashboard

Pay-as-you-go:
- $0/month base
- 100,000 credits free, then tiered pricing:
  - Up to 1M credits: $0.000245/credit
  - Up to 5M credits: $0.000225/credit
  - Up to 10M credits: $0.000200/credit
  - 10M+ credits: $0.000160/credit

Enterprise:
- Custom pricing
- SSO, dedicated support, custom integrations

Credit usage: ~6,000 credits per 30-minute call (~$1.20), ~100 credits per support ticket.

## Technical details

- REST API with OpenAPI specification
- MCP server for Claude, ChatGPT, and other AI assistants
- CLI tool (npm install -g @closedloop/cli)
- Webhook support for real-time data ingestion
- SOC 2 Type II compliant
- GDPR compliant with EU data residency option

## Company

- Website: https://closedloop.sh
- App: https://app.closedloop.sh
- Documentation: https://closedloop.sh/docs
- API Reference: https://closedloop.sh/docs/api-reference
- MCP Server: https://closedloop.sh/docs/mcp-server

## Links

- Homepage: https://closedloop.sh
- Pricing: https://closedloop.sh/pricing
- Integrations: https://closedloop.sh/integrations
- Blog: https://closedloop.sh/blog
- Contact: https://closedloop.sh/contact
- API docs: https://closedloop.sh/docs/api-reference
- MCP Server docs: https://closedloop.sh/docs/mcp-server

## Contact

- Sales: sales@closedloop.sh
- Support: support@closedloop.sh
- General: hello@closedloop.sh
- Book demo: https://calendly.com/closedloop-ai/30min