# Reduce churn, catch it 6 to 8 weeks early · ClosedLoop AI

> Detect renewal risk weeks before the renewal call. ClosedLoop AI surfaces frustration patterns across calls, tickets, and chats, ranked by ARR at stake.

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[Skip to main content](#main-content)Outcome

# Catch dissatisfaction weeks before renewal.


**Most renewal surprises showed up in conversations 6 to 8 weeks earlier.**The warning was there; nobody had read everything.

ClosedLoop AI reads every channel and surfaces at-risk accounts with the quotes, the dollars, and the trend, while there is still time to act.
[Book a demo](https://closedloop.sh/demo)Renewal watch Per account First frustration Renewal call The drift shows in calls and tickets first. Why at risk ARR at stake
Fills per account from your own conversations: the triggering quotes, dated and channel-attributed.
The problem

## Where churn actually starts.


Four patterns we hear from every team grappling with this outcome.
P-01
You see frustration too late

The renewal call is on the calendar. You scroll Gong from January. You missed three frustration spikes in February and one Slack escalation in March.
P-02
CS and product narratives drift

CS thinks it's an enablement gap. Product thinks the dashboard is fine. The renewal probably hangs on one specific complaint neither team is tracking.
P-03
No "is this real?" answer

A customer complains about CSV export on a call. Is it one customer or eighteen? The answer takes a week and someone's afternoon.
P-04
Save attempts are reactive

You discount to keep the account. You give roadmap promises you didn't need to give. The negotiation could have happened before the surprise.
How it works

## From scattered conversations to a Monday-morning answer.


Same source data as the rest of the platform. A different surface for this outcome.


- 01

#### Listen everywhere


Connect Gong, Zendesk, Intercom, Slack, HubSpot, Salesforce. Every customer-facing conversation is read continuously.
- 02

#### Score every account


Per-account health from sentiment trends, escalation patterns, frustration spikes, competitor mentions, and feature-request density. Updates daily.
- 03

#### Surface the why


Each at-risk account comes with the specific quotes that triggered the score, dated and channel-attributed. You see what the customer actually said.
- 04

#### Brief the team in time


CS gets a Monday-morning save list. The pre-call brief auto-attaches to renewal tickets in Linear. The conversation is informed.
Features for this outcome

## The three you'll live in.


You don't need every feature on day one. These three carry the outcome.
[Monday Weekly brief
This week's renewal-risk themes, ranked by the ARR at stake.
Read more](https://closedloop.sh/features/weekly-brief)[Before the call Pre-call brief
Auto-attached to every renewal call, landmines surfaced.
Read more](https://closedloop.sh/features/pre-call-brief)[Any time Ask anything
Drill into any at-risk account with a single typed question.
Read more](https://closedloop.sh/features/ask-anything)Proof

## Proof gets measured, never manufactured.


Two revisions are open for this page. Each lands here only when it clears the standard below: real, attributable, approved. An empty slot beats a manufactured one.
Rev A · Saved-ARR metric In verification
An attributed figure for ARR saved from at-risk accounts caught early, from a named deployment. Real and recomputable, or nothing.
Accepts when Attributed to a named deployment and independently recomputable. Rev B · Customer quote Awaiting approval
A verbatim quote from a team that caught a renewal early, with a real name, title, and company. Approved, or nothing.
Accepts when Named person, title, company, and written consent on file.

## Read the warning before the renewal.

[Book a demo](https://closedloop.sh/demo)

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## More Information

- Website: https://closedloop.sh
- Documentation: /docs
- Pricing: https://closedloop.sh/pricing
- Contact: https://closedloop.sh/contact