Qualtrics answers the questions you thought to ask. Customers left over the ones you didn't.
ClosedLoop AI reads every customer conversation you already have, calls, tickets, chats and surveys, and turns what it hears into one ranked list of what to build next, weighted by the revenue at stake in your CRM, and it names the customers who said it.
Qualtrics is an experience-management platform: you design surveys, send them, and track the scores that come back. Every question you send a customer is a guess about what matters to them. The expensive problem is the one you never guessed, so it never gets a question, never earns a score, and never reaches your roadmap. It keeps costing you renewals in silence, and the first time you hear the reason is the call where they leave.
No credit card · SOC 2 Type II · ISO 27001:2022
- Their reason passes through the questions you wrote.
- It lands as a score, and the score dips.
- The program tracks it. You find out on the renewal call.
- Reads the call where they said the reason.
- Ranks it by the revenue at stake.
- Names the account, quotes the words.
One tool turned the reason into a score. The other turned it into a decision.
Where asking runs out.
None of this is a missing feature. It is what happens when everything you learn must first pass through a question you wrote.
The problem you never asked about is a blank on your roadmap.
CSAT, your satisfaction score, drops three points. Now you are guessing.
You needed a decision. You inherited a program to staff.
Ask what to build. Nobody sent a survey.
No questionnaire to design, no responses to chase, no readout to wait for. You ask, this comes back.
The same quarter in a scorecard is a two-point dip and a meeting about what it means. This is what it means: the accounts up for renewal, priced, and the conversations behind them.
The honest bit: if you need enterprise experience-management surveys and CX dashboards across a whole organization, that is Qualtrics, and it is not what we do. We read what customers already said, unprompted, and hand the product team the decision to ship.
There's nothing to migrate.
ClosedLoop AI reads your calls, tickets and surveys at the source, so nothing exports and nothing moves.
Questions product teams ask.
Doesn't Qualtrics read open text and conversations too?
Yes, it does. The difference is what it is for. Everything it reads feeds an experience program: scores to track, themes to tune, dashboards for the team that runs the program. ClosedLoop AI reads the same kinds of conversations to answer one question for the product team, what to build next, ranked by the revenue at stake and traced to the customers who said it.
How can it surface a problem nobody asked about?
Nothing is scoped in advance, so nothing needs predicting. It reads every call, ticket, chat and survey response you already collect, extracts the insights automatically and groups what customers keep repeating. A problem earns its place by being said, not by being asked about, which is why the ones you never predicted rise on their own.
How does ClosedLoop AI decide what to build?
By revenue at stake. Every insight connects to the deals and renewals behind it in your CRM, so the top of the list is the most expensive problem you have, and you can see which customers raised it. A quiet issue across your five biggest accounts outranks a loud one from free trials.
Do I need a research team to run it?
No. There is nothing to design, send, chase or tune. Connect the tools you already run and insights extract themselves from day one. The person who needs the answer asks for it, and product, engineering, sales, success, marketing and leadership all read the same evidence.
The other tools on your shortlist.
Stop asking. Start hearing.
Connect your calls, tickets, surveys and CRM. Every conversation read, every insight ranked by the revenue at stake, and the answer in the AI tools you already use.
No credit card. Your first ranked insights in minutes.