ClosedLoop AI
Sign in Start free Open app →
For CS & sales

"That thing you asked for? It shipped."

Closing the loop is the move most teams miss. One message, sent the day the feature lands, with the customer's own quote attached.

ClosedLoop AI tracks every ask from every account, so when the feature finally ships you can call back the customer who asked for it. By name. With the original quote. It costs nothing and compounds for years.

Start free Book a demo

No credit card. Connect a source and get this Monday's brief.

You asked, we shippedDraft
To
Their ask
Shipped
Draft

Fills with the customer who asked and their verbatim quote, from your own data. Nothing sends without your review.

The problem

Your CRM tells you who. It doesn't tell you what they said.

Four patterns we hear from every CS and sales team we talk to. If any of them sound familiar, the brief lands the same morning you connect a source.

P-01

Sunday-night prep ritual

You spend three hours reading Gong on Sunday to prep for Monday's renewal. Half your calls never get that treatment.

P-02

"Who else asked for this?" with no answer

A customer asks for a feature. You don't know whether ten others did too. Sales loses the leverage point.

P-03

Renewal surprise

The renewal call lands. They are frustrated about something they raised five months ago and you missed. The discount you give to save the deal costs you the upside.

P-04

Ship and forget

Product ships the export feature. The customers who asked for it never find out. They renew flat or churn. You lose the wedge.

How it works

From pre-call to you-asked-we-shipped, end to end.

Same source data. Different surfaces. Different account moments.

  1. 01

    Pre-call brief

    Five minutes before any meeting: every open ask, every landmine, every dollar at stake. Pinned in Slack. Auto-attached to Linear renewal tickets.

  2. 02

    In-call recall

    The customer brings up SSO. You ask @closedloop has this account talked about SSO before? Prior calls cited, exact dates, your last commitment. You don't guess.

  3. 03

    Renewal scoring

    ClosedLoop AI scores account health from sentiment trends, escalations, and frustration spikes, weeks before renewal. CS gets a save list.

  4. 04

    Ship-notify

    Feature ships. ClosedLoop AI surfaces every customer who asked for it, grouped by tier, sorted by ARR, with the original quote and a draft email per contact.

  5. 05

    Loop closed

    CS sends. The customer replies. The renewal conversation is now an upsell conversation.

The features that matter most

Three features your team will use every day.

You don't need to learn the platform. The artifacts arrive in Slack, Salesforce, HubSpot, wherever you already work.

Before the call Pre-call brief

Five minutes before any account call: every landmine, every open ask, what changed, what shipped. Auto-attached to renewal tickets.

Read more After the ship Ship-notify

When a feature ships, the customer list arrives with quotes and draft emails. Send. Close the loop. Earn the renewal.

Read more Before the hard call Synthetic customer

Pre-flight a tough conversation at 11pm before the morning call. Walk in already knowing how the customer reacts.

Read more
Proof

Proof gets measured, never manufactured.

Two revisions are open for this page. Each lands here only when it clears the standard below: real, attributable, approved. An empty slot beats a manufactured one, so these stay open until then.

Rev A · Retention metricIn verification

An attributed retention or expansion number from a team running Ship-notify. Real and recomputable, or nothing.

Accepts whenAttributed to a named deployment and independently recomputable.
Rev B · CS quoteAwaiting approval

A verbatim quote from a CS or sales leader, with a real name, title, and company. Approved, or nothing.

Accepts whenNamed person, title, company, and written consent on file.
FAQ

The questions CS and sales teams actually ask.

If yours isn't here, support@closedloop.sh is the fastest path. We answer within a business day.

How does Ship-notify find every customer who asked?

Every customer mention of the feature, in Gong, Zendesk, Slack, Intercom, your CRM, is clustered into a theme. When the linked Linear or Jira ticket closes, the cluster fires. Customers are grouped by tier, sorted by ARR, with their original quote attached.

Will it work with my CRM?

Yes. HubSpot and Salesforce are native, both directions. Pipedrive and Attio are on the integrations roadmap. Pre-call briefs live as contact-record attachments and Slack threads.

How accurate is renewal scoring?

It's a leading indicator, not a verdict. Sentiment trends, escalation patterns, competitor mentions, and feature-request frustration roll into a per-account health score that updates daily. Teams use it as a CS triage list, not as a forecast.

Can CS edit the draft emails before sending?

Yes, drafts land in HubSpot or Salesforce as pre-filled email tasks. CS reviews, edits, sends. Nothing goes out automatically.

What if a customer asked for something we shipped differently?

The brief surfaces the gap explicitly: they asked for CSV with custom columns; you shipped CSV with fixed columns. You decide whether to send anyway or hold for the follow-up release.

See it work on your data this week.

Start free Book a demo

Free forever · No credit card · Connect a source and get this Monday's brief.