# Articles tagged with 'Support Tickets' · ClosedLoop AI Blog

> Browse all articles tagged with 'Support Tickets' on the ClosedLoop AI blog.

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# Support Tickets


**1 article**tagged with “support tickets”.
[Integration Sep 25, 2025

### Why Support Tickets Are More Honest Than Surveys, and How to Turn Zendesk Into a Product Intelligence Engine


Survey response rates have dropped to 33%. Meanwhile, Zendesk processes billions of customer interactions annually: unprompted, honest, and statistically significant. Support tickets are the anti-survey, yet 60% of feature requests never reach the product roadmap.
17 min read →](https://closedloop.sh/blog/zendesk-support-tickets-honest-product-feedback)

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