UserVoice hears the few who log in. The rest already told you.
ClosedLoop AI reads every customer conversation you already have, sales calls, support tickets, chats and surveys, extracts the insights automatically and ranks what to build by the revenue at stake in your CRM, customers named on every line. Nothing to submit, nothing to moderate, no portal to keep alive.
UserVoice is a feedback portal: customers sign in, post an idea, and others vote it up. Only the customers who make that trip get counted. The customer who raised the same problem on a renewal call last Tuesday never appears in the tally, and they are usually the one paying you the most.
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- To be counted, they find your portal.
- Create an account. Write the idea up.
- Then hope enough others vote. Most never start.
- They already named it on last week's call.
- Read straight from the call and the ticket.
- Ranked by the revenue behind it.
A portal hears whoever comes to it. We read where your customers already are.
Built from the few who showed up.
The roadmap gets built from whoever posted. Everyone else keeps talking where they always have, on calls, in tickets, in chat, and never makes the count.
Your biggest accounts never open the portal.
You bought a tool. You inherited a job.
A vote measures turnout, not what the problem costs.
Ask what to build. Nobody had to submit anything.
No portal, no votes, no triage queue. You ask, this comes back.
Each row shows how many renewal accounts raised the problem, where they said it, and the revenue behind it. A portal can tell you which posted ideas won the vote. This answers from everything your customers said, including everyone who never posted.
The honest bit: if you want a public roadmap portal where customers submit ideas and vote on them, that is UserVoice. We don't run a portal. We read the conversations your customers already had.
Retire the portal. Nothing else changes.
Connect the tools your customers already talk through, your call recorder, help desk, chat and CRM. The evidence builds itself from the conversations inside them; your customers change nothing about how they reach you. When the first ranked list lands, there is nothing left for a portal to decide.
Questions product teams ask.
Doesn't UserVoice already weight feedback by account value?
It can, and so does ClosedLoop AI. The difference is what gets weighed. A portal weighs what customers came in and submitted. ClosedLoop AI weighs every conversation you already had, so the ranking includes the accounts that never opened the portal. They are usually the heaviest.
What happens to the feedback nobody submits?
In a submit-to-be-heard model, nothing. It stays in the call recording or the closed ticket and never reaches the count. ClosedLoop AI reads those conversations directly, so a problem raised once in passing ranks alongside the idea your whole portal voted for.
Do we still have to run a portal to collect feedback?
No. Nothing to submit, nothing to log, no voting to drive. Connect the sources you already use, Gong, Zendesk, Intercom, Slack, Fireflies and dozens more, and insights extract and categorize themselves. Your team's time goes into acting on what customers said, not collecting it.
How does ClosedLoop AI decide what to build?
By revenue at stake, computed from your CRM. A portal ranks from votes, and a vote only exists when a customer came in and cast one. ClosedLoop AI connects each problem to the deals and renewals behind it and ranks by what ignoring it would cost, whether or not anyone submitted anything.
Does ClosedLoop AI replace UserVoice?
Yes. The roadmap decision moves out of the portal and into the conversations your customers already have. Connect the sources and the evidence collects itself, nothing submitted, nobody left out.
Can teams outside product use it?
A portal splits your customers in two: the handful who post, and everyone else your teams actually talk to. Reading the conversations puts both groups in one place, so the account manager who has never opened a feedback portal still sees what their customers raised, priced, next to everyone else's.
The other tools on your shortlist.
Stop waiting for submissions.
Connect your calls, tickets and CRM. Every conversation read, every insight ranked by the revenue at stake, and the customers who never posted finally counted.
No credit card. Your first ranked insights in minutes.