# Voice of customer tools without the surveys · ClosedLoop AI

> Most voice of customer tools send surveys. ClosedLoop AI listens to the calls, tickets, and chats you already have and surfaces what customers need.

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[Skip to main content](#main-content)ClosedLoop AI · Voice of customer

# Voice of customer tools ask. This one listens .


**Your customers already tell you everything.**They tell you on calls, in tickets, and in chat. Nobody needs another survey.

ClosedLoop AI captures the voice of the customer from the conversations you already have. It reads every call, ticket, and message, pulls out what customers need, and shows which needs carry real revenue. Response rates stop being your problem.
[Start free](https://app.closedloop.sh/auth?mode=signup)[Book a demo](https://closedloop.sh/contact)
No credit card · SOC 2 Type II · ISO 27001:2022
What you get

## The customers who never answer surveys, heard.


Voice of customer tools built on surveys hear from the customers who answer. Conversations hear from everyone.
01

### Coverage without asking


Feedback comes from every conversation, not only from the customers who fill out forms. The quiet accounts count too.
02

### In their own words


Every insight keeps its verbatim quote, the customer who said it, and the conversation it came from.
03

### Weighted by revenue


Each theme shows which customers raised it and what that business is worth, so the voice of the customer speaks the language of your roadmap.
How it works

## Listening, turned into structure.

Step 01 **Connect where customers talk**
Calls, support, chat, the surveys you already run, and your CRM. Read-only to start, nothing to install.
Step 02 **The agent listens**
Every conversation is read as it lands: the needs, the frustrations, and the reasons behind them.
Step 03 **Voices become themes**
What many customers say in many ways becomes one theme, with every voice still attached to it.
Step 04 **You act on it**
Ranked themes, ready for roadmap and planning calls. Each one opens straight to its evidence.
Sources

## Wherever your customers speak, it hears them.


Most voice of customer tools cover one channel well. ClosedLoop AI listens across all of them at once.
[Gong every sales and success call →](https://closedloop.sh/integrations/gong)[Intercom every support conversation →](https://closedloop.sh/integrations/intercom)[Google Meet every customer meeting →](https://closedloop.sh/integrations/google-meet)[Slack every shared channel →](https://closedloop.sh/integrations/slack)
Plus surveys, reviews, CRM notes, and webhooks. One voice, assembled from all of it.
Go deeper

## What happens after the listening.


The listening is the start. The same evidence powers answers, briefs, and outreach.
[Persona

### Synthetic customer


Talk to a customer who isn't on the call, grounded in what they actually said.
Read more →](https://closedloop.sh/features/synthetic-customer)[Pre-call

### Pre-call brief


Walk into any meeting already knowing the concerns, the history, and the landmines.
Read more →](https://closedloop.sh/features/pre-call-brief)[Deep dive

### Ask anything


Ask a question about your customers and get an answer with quotes attached.
Read more →](https://closedloop.sh/features/ask-anything)

## Your customers are already talking.


Connect a source and get what voice of customer tools promise: the whole customer, in their own words.
[Start free](https://app.closedloop.sh/auth?mode=signup)[Book a demo](https://closedloop.sh/contact)
No credit card. A live workspace in minutes.


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## More Information

- Website: https://closedloop.sh
- Documentation: /docs
- Pricing: https://closedloop.sh/pricing
- Contact: https://closedloop.sh/contact