Get an insight
Full insight detail with evidence: pain point, workaround, competitor gap, willingness to pay, feature area, and the verbatim quote.
Authorizations
Team-scoped API key created in the app (Settings → API Keys).
Sent as X-API-Key: <key> on every request.
Path Parameters
Resource UUID.
Response
Insight detail
"123e4567-e89b-12d3-a456-426614174000"
"Users want a dark mode toggle"
critical, high, medium, low "medium"
"gong_call_abc123"
"2026-05-14T10:32:00Z"
"feature request"
Resolved customer: the shared key that links an insight to its context (same customer).
"c0ffee00-0000-4000-8000-000000000001"
"Acme Co"
"2026-05-14T10:30:00Z"
Insight content (always English).
"The customer wants a dark mode option for night-time use."
Verbatim supporting quote.
"I'd honestly pay more if you just had a dark theme."
"Bright interface is hard to use in low light."
"Uses a browser dark-mode extension."
"Competitor X ships native dark mode."
"High"
"UI/UX"
"https://gong.io/calls/abc123"