MCP Overview

Setup

Add the MCP

Claude Code
Claude Desktop, web and Cowork
Cursor
LiteLLM
Other Clients

# US workspace
claude mcp add --transport http closedloop-ai https://mcp.closedloop.sh

# EU workspace
claude mcp add --transport http closedloop-ai https://eu.mcp.closedloop.sh

These connect as a custom connector, not a local config file. Available on Free, Pro, Max, Team and Enterprise plans.

Open Customize → Connectors and click + next to Connectors. (Team and Enterprise owners add it for everyone from Organization settings → Connectors → Add → Custom → Web.)
Name it ClosedLoop AI and paste the URL for your workspace’s region — US is https://mcp.closedloop.sh, EU is https://eu.mcp.closedloop.sh.
Leave Advanced settings empty. The OAuth Client ID and Secret are optional, and ClosedLoop AI registers your client automatically.
Click Add, then authorize in the browser window that opens.

Adding a connector does not switch it on. In a chat, click + in the lower left, choose Connectors, and toggle ClosedLoop AI on for that conversation.

Add to .cursor/mcp.json:

{
  "mcpServers": {
    "closedloop-ai": {
      "url": "https://mcp.closedloop.sh"
    }
  }
}

For EU workspaces, use https://eu.mcp.closedloop.sh.

LiteLLM can connect without a browser by using an OAuth client ID and shared secret. LiteLLM does not currently expose private_key_jwt configuration.

Set up machine-to-machine access

Open ClosedLoop AI → Integrations → Developer tools → LiteLLM to create a credential, copy the regional configuration, and verify tool discovery.

Any client supporting MCP HTTP transport with OAuth 2.1:

Region	MCP URL
US	`https://mcp.closedloop.sh`
EU	`https://eu.mcp.closedloop.sh`

Auth is auto-discovered via /.well-known/oauth-authorization-server.Compatible machine-to-machine clients can authenticate with a registered RSA or P-256 public key. Clients that do not support private_key_jwt can use a shared secret.

Set up machine-to-machine access

Authorize access

For Claude and Cursor, your AI tool will show an authorization link. Click it, and your browser opens the ClosedLoop AI sign-in page.Log in (or sign up), select your workspace, and click Connect.Machine-to-machine clients do not use this browser step. They authenticate with a signed JWT or shared secret and receive short-lived access tokens automatically.

In Claude Code, type /mcp to view connections and trigger authorization.

Ask your first question

Try one of these:

“What are the top customer pain points?”
“Show me deal blockers for enterprise customers”
“How has insight volume changed over the last 3 months?”

You should see results from your product intelligence data within seconds.

What you can do

Once connected, your AI tool has access to tools covering:

Overview & trends: aggregate counts, time-series, distribution by category/country/industry

Customer intelligence: search customer accounts, view profiles with deals and revenue context

Product intelligence: hybrid search across all insights with semantic matching

Strategic insights: satisfaction, churn risks, competitor mentions, buying behavior

Themes: recurring product problems ranked by business impact with revenue data

Core tools reference

See core tools with parameters and return values

MCP

Claude Code Skills

For product

For engineering

For sales

For marketing

For leadership

For customer success

For everyone

Setup

Set up machine-to-machine access

Set up machine-to-machine access

Example queries

What you can do

Core tools reference

​Setup

Set up machine-to-machine access

Set up machine-to-machine access

​Example queries

​What you can do

Core tools reference

Setup

Example queries

What you can do