Skip to main content

Credits

ClosedLoop AI measures processed input using credits. Credit consumption varies by data type, for example, a 30-minute call transcript consumes approximately 2,000 credits, while a support ticket consumes approximately 100 credits. Actual usage depends on the amount of customer data processed. Do not estimate usage only from meeting duration because transcript length varies. Briefs, PRDs, chat answers, Slack assistant answers, pre-call briefs and competitor source tracking also use credits and count toward the same limit. Removing a record that was deleted in its source tool uses 1 credit. The usage history download lists these by feature.

Plan and usage details

Open Settings → Plan & billing for the current workspace-specific values:
  • Current plan and included features
  • Credits used and the applicable limit
  • Usage history
The values shown in Plan & billing are authoritative and may differ by workspace or contract.

Permissions

Billing controls depend on the signed-in user’s role and granular permissions. A user without billing access can view only the information exposed by their current permission set.

See also