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Use this guide when your security, privacy, or procurement team needs to publish ClosedLoop AI in a vendor, processor, or third-party service list.

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Vendor details

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Purpose of processing

ClosedLoop AI processes product feedback, customer conversations, survey responses, support tickets, meeting transcripts, and related metadata to generate product insights for your product team.

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Data location

ClosedLoop AI supports United States and European Union workspaces. Personal data is stored and processed in the workspace region selected during onboarding. For EU workspaces, personal data is stored and processed in the European Union. During normal operations, EU workspace data does not leave the EU region. If you are unsure which region your workspace uses, check your workspace URL: You can also contact support@closedloop.sh to confirm your workspace region.

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Data processed

Depending on your connected data sources, ClosedLoop AI may process:
  • Customer names, work email addresses, roles, and organization affiliation
  • Product feedback, survey responses, support tickets, meeting transcripts, and customer conversation content
  • Integration metadata such as source, timestamp, and source URL
  • Account and workspace metadata needed to operate the service

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Copy-paste vendor entry

Select the block below and copy it. The links stay clickable when you paste into an email, a document, or a vendor register, and each one opens in a new tab. Provider: ClosedLoop Labs LLC, doing business as ClosedLoop AI
Website: https://closedloop.sh
Address: 7901 4th St N Ste 300, St. Petersburg, FL 33702, United States
Role: Data processor / vendor
Privacy contact: dpo@closedloop.sh
Support contact: support@closedloop.sh Purpose: ClosedLoop AI processes product feedback, customer conversations, surveys, support tickets, meeting transcripts, and related metadata to generate product insights. Data location: United States or European Union Data processed: Customer names, work email addresses, roles, organization affiliation, product feedback, survey responses, support tickets, meeting transcripts, customer conversation content, source metadata, timestamps, and workspace metadata. Privacy Policy: https://closedloop.sh/privacy
Data Processing Agreement: https://closedloop.sh/dpa
Subprocessors: https://closedloop.sh/subprocessors
AI Terms: https://closedloop.sh/ai-terms
Vendor details: https://closedloop.sh/docs/guides/vendor-listing