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Use this guide when your security, privacy, or procurement team needs to publish ClosedLoop AI in a vendor, processor, or third-party service list.

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Vendor details

FieldValue
ProviderClosedLoop Labs LLC, doing business as ClosedLoop AI
Websitehttps://closedloop.sh
Platform URLshttps://app.closedloop.sh, https://eu.app.closedloop.sh
Registered address7901 4th St N Ste 300, St. Petersburg, FL 33702, United States
ServiceAI-powered product feedback analysis and product intelligence
RoleData processor / vendor
Privacy contactdpo@closedloop.sh
Support contactsupport@closedloop.sh

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Purpose of processing

ClosedLoop AI processes product feedback, customer conversations, survey responses, support tickets, meeting transcripts, and related metadata to generate product insights for your product team.

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Data location

ClosedLoop AI supports United States and European Union workspaces. Personal data is stored and processed in the workspace region selected during onboarding. For EU workspaces, personal data is stored and processed in the European Union on Microsoft Azure infrastructure. AI processing through Azure OpenAI occurs in the same selected region. During normal operations, EU workspace data does not leave the EU region. If you are unsure which region your workspace uses, check your workspace URL:
Workspace URLRegion
https://eu.app.closedloop.shEuropean Union
https://app.closedloop.shUnited States
You can also contact support@closedloop.sh to confirm your workspace region.

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Data processed

Depending on your connected data sources, ClosedLoop AI may process:
  • Customer names, work email addresses, roles, and organization affiliation
  • Product feedback, survey responses, support tickets, meeting transcripts, and customer conversation content
  • Integration metadata such as source, timestamp, and source URL
  • Account and workspace metadata needed to operate the service

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Copy-paste vendor entry

Provider: ClosedLoop Labs LLC, doing business as ClosedLoop AI
Website: https://closedloop.sh
Platform: https://app.closedloop.sh or https://eu.app.closedloop.sh
Address: 7901 4th St N Ste 300, St. Petersburg, FL 33702, United States

Purpose: ClosedLoop AI processes product feedback, customer conversations, surveys, support tickets, meeting transcripts, and related metadata to generate product insights.

Data location: United States or European Union, depending on the workspace region selected during onboarding. EU workspaces are stored and processed in the European Union on Microsoft Azure infrastructure. AI processing through Azure OpenAI occurs in the same selected region.

Data processed: Customer names, work email addresses, roles, organization affiliation, product feedback, survey responses, support tickets, meeting transcripts, customer conversation content, source metadata, timestamps, and workspace metadata.