Webhook Ingestion

Connect 40+ platforms to ClosedLoop AI via webhooks: surveys, reviews, meetings, and more. Data is verified, transformed, and routed into the AI pipeline automatically. Within minutes, your webhook data becomes scored product intelligence alongside all your other sources.

Endpoint Format

All webhook endpoints follow the same URL pattern:

POST https://mcp.closedloop.sh/webhooks/{category}/{platform}

For example:

POST https://mcp.closedloop.sh/webhooks/surveys/typeform
POST https://mcp.closedloop.sh/webhooks/meetings/gong
POST https://mcp.closedloop.sh/webhooks/reviews/g2

Supported Platforms

Surveys

Collect structured data from survey and form platforms.

Platform	Endpoint
Typeform	`/webhooks/surveys/typeform`
SurveyMonkey	`/webhooks/surveys/surveymonkey`
Google Forms	`/webhooks/surveys/google-forms`
Qualtrics	`/webhooks/surveys/qualtrics`
Jotform	`/webhooks/surveys/jotform`
Airtable Forms	`/webhooks/surveys/airtable-forms`
Microsoft Forms	`/webhooks/surveys/microsoft-forms`
Formstack	`/webhooks/surveys/formstack`
Wufoo	`/webhooks/surveys/wufoo`
Cognito Forms	`/webhooks/surveys/cognito-forms`

Feedback

Capture data from dedicated product feedback management tools.

Platform	Endpoint
UserVoice	`/webhooks/feedback/uservoice`
Canny	`/webhooks/feedback/canny`
Productboard	`/webhooks/feedback/productboard`
Aha!	`/webhooks/feedback/aha`
Feature Request	`/webhooks/feedback/feature-request`
Upvoty	`/webhooks/feedback/upvoty`
Nolt	`/webhooks/feedback/nolt`
HelloNext	`/webhooks/feedback/hellonext`
FeedBear	`/webhooks/feedback/feedbear`
Savio	`/webhooks/feedback/savio`

Reviews

Monitor customer reviews from major review platforms.

Platform	Endpoint
G2	`/webhooks/reviews/g2`
Capterra	`/webhooks/reviews/capterra`
Trustpilot	`/webhooks/reviews/trustpilot`
Google Reviews	`/webhooks/reviews/google-reviews`
Yelp	`/webhooks/reviews/yelp`
App Store	`/webhooks/reviews/app-store`
Play Store	`/webhooks/reviews/play-store`
Glassdoor	`/webhooks/reviews/glassdoor`
Indeed	`/webhooks/reviews/indeed`
BBB	`/webhooks/reviews/bbb`

Meetings

Receive transcripts and notes from meeting intelligence platforms.

Platform	Endpoint
Gong	`/webhooks/meetings/gong`
Chorus	`/webhooks/meetings/chorus`
Fireflies	`/webhooks/meetings/fireflies`
Avoma	`/webhooks/meetings/avoma`
Otter	`/webhooks/meetings/otter`
MeetRecord	`/webhooks/meetings/meetrecord`
Rev	`/webhooks/meetings/rev`
Sonix	`/webhooks/meetings/sonix`
Trint	`/webhooks/meetings/trint`
Temi	`/webhooks/meetings/temi`

Authentication

Every webhook request must be authenticated using two mechanisms:

API Key Header

Include your webhook API key in the request header:

x-api-key: your-webhook-api-key

HMAC-SHA256 Signature

ClosedLoop AI verifies the integrity of each webhook payload using HMAC-SHA256. The signature is computed over the raw request body using your webhook secret. Supported signature headers (checked in order):

Header	Used By
`x-webhook-signature`	Generic / default
`x-hub-signature-256`	GitHub-style platforms
`x-signature`	Various platforms
`typeform-signature`	Typeform

The signature can be sent as either hex or base64 encoded: ClosedLoop AI auto-detects the encoding format.

Signatures with a sha256= prefix are automatically stripped before verification.

Getting Your Webhook Secret

Log in to ClosedLoop AI
Navigate to Settings → API Keys
Generate a Webhook Key: this is your HMAC signing secret
Copy the secret and configure it in your source platform’s webhook settings

Standard Payload Format

After receiving a webhook, ClosedLoop AI transforms the platform-specific payload into a standard format before inserting it into the processing pipeline:

{
  "title": "Customer feedback from Typeform survey",
  "content": "The new dashboard is hard to navigate. I keep losing track of where my reports are.",
  "source_id": "typeform-response-abc123",
  "timestamp": "2026-02-24T10:30:00Z",
  "customer_id": "cust_12345",
  "reporter_name": "Jane Smith",
  "reporter_email": "jane@example.com",
  "language": "en"
}

Field	Type	Description
`title`	string	Human-readable title for the item
`content`	string	The main text, transcript, or review body
`source_id`	string	Unique identifier from the source platform
`timestamp`	string	ISO 8601 timestamp of when the item was created
`customer_id`	string \| null	Optional customer identifier
`reporter_name`	string \| null	Name of the person who submitted the data
`reporter_email`	string \| null	Email of the person who submitted the data
`language`	string	Language code (defaults to `en`)

You don’t need to send data in this exact format. Each platform has its own native webhook payload: ClosedLoop AI automatically transforms it to this standard schema.

Setup Steps

Step 1: Get your webhook secret

Go to ClosedLoop AI → Settings → API Keys
Click Generate New Key and select Webhook Key
Copy the secret. You’ll need it to configure your source platform

Store your webhook secret securely. You won’t be able to view it again after creation.

Step 2: Configure your source platform

In your source platform’s webhook settings:

Set the webhook URL to your ClosedLoop AI endpoint:

https://mcp.closedloop.sh/webhooks/{category}/{platform}

Set the signing secret to your ClosedLoop AI webhook secret
Select the events you want to send (e.g., new responses, new reviews)
Save the webhook configuration

Step 3: Verify with a test payload

Most platforms have a “Send test webhook” button. Use it to verify:

The webhook reaches ClosedLoop AI successfully
The HMAC signature is verified
The payload is transformed correctly

Check the response. A successful webhook returns:

{
  "success": true,
  "message": "Webhook processed successfully",
  "data_id": "uuid-of-created-record"
}

Health & Discovery

Health Check

Verify the webhook system is operational:

curl https://mcp.closedloop.sh/webhooks/health

{
  "success": true,
  "message": "Webhook endpoints are healthy",
  "timestamp": "2026-02-24T10:00:00.000Z"
}

Endpoint Discovery

List all available webhook endpoints:

curl https://mcp.closedloop.sh/webhooks/endpoints

{
  "success": true,
  "message": "Available webhook endpoints",
  "data": {
    "surveys": ["POST /webhooks/surveys/typeform", "..."],
    "feedback": ["POST /webhooks/feedback/uservoice", "..."],
    "reviews": ["POST /webhooks/reviews/g2", "..."],
    "meetings": ["POST /webhooks/meetings/gong", "..."]
  },
  "total_endpoints": 40
}

Code Examples

Sending a Webhook with cURL

# Compute HMAC-SHA256 signature
PAYLOAD='{"form_response":{"form_id":"abc123","submitted_at":"2026-02-24T10:30:00Z","answers":[{"type":"text","text":"The dashboard needs better filtering"}]}}'
SECRET="your-webhook-secret"
SIGNATURE=$(echo -n "$PAYLOAD" | openssl dgst -sha256 -hmac "$SECRET" | cut -d' ' -f2)

# Send the webhook
curl -X POST https://mcp.closedloop.sh/webhooks/surveys/typeform \
  -H "Content-Type: application/json" \
  -H "x-api-key: your-api-key" \
  -H "x-webhook-signature: sha256=$SIGNATURE" \
  -d "$PAYLOAD"

Verifying HMAC in Node.js

If you’re building a proxy or middleware that forwards webhooks to ClosedLoop AI, here’s how to verify signatures:

const crypto = require('crypto');

function verifyWebhookSignature(rawBody, signature, secret) {
  // Strip sha256= prefix if present
  const sig = signature.replace(/^sha256=/, '');

  // Compute expected signature
  const expected = crypto
    .createHmac('sha256', secret)
    .update(rawBody)
    .digest('hex');

  // Use timing-safe comparison
  return crypto.timingSafeEqual(
    Buffer.from(sig, 'hex'),
    Buffer.from(expected, 'hex')
  );
}

Error Handling

HTTP Status	Error Code	Description
401	`WEBHOOK_VERIFICATION_FAILED`	HMAC signature mismatch or missing signature header
400	`INVALID_PAYLOAD_FORMAT`	Payload could not be parsed or transformed
500	`PROCESSING_ERROR`	Internal error during webhook processing

Common issues:

Missing signature: Ensure your platform is configured to sign webhooks with the correct secret
Wrong endpoint: Verify the category and platform in the URL match your source
Payload too large: Webhook payloads are limited to 10 MB
Secret mismatch: Regenerate your webhook secret if signatures consistently fail

What Happens Next

After a webhook is received and verified:

The payload is transformed to the standard format
Data is inserted into the processing pipeline
AI analysis runs automatically: insights are scored by business impact
Product intelligence appears in your dashboard and is available to MCP-connected AI dev agents

View Your Intelligence

See processed webhook data as scored product intelligence in your ClosedLoop AI dashboard

Overview

Calls & meetings

Messaging & support

Surveys

Data & AI platforms

Customer success

CRM

Roadmap & PM tools

Notifications

Endpoint Format

Supported Platforms

Surveys

Feedback

Reviews

Meetings

Authentication

API Key Header

HMAC-SHA256 Signature

Getting Your Webhook Secret

Standard Payload Format

Setup Steps

Health & Discovery

Health Check

Endpoint Discovery

Code Examples

Sending a Webhook with cURL

Verifying HMAC in Node.js

Error Handling

What Happens Next

View Your Intelligence

​Endpoint Format

​Supported Platforms

​Surveys

​Feedback

​Reviews

​Meetings

​Authentication

​API Key Header

​HMAC-SHA256 Signature

​Getting Your Webhook Secret

​Standard Payload Format

​Setup Steps

​Health & Discovery

​Health Check

​Endpoint Discovery

​Code Examples

​Sending a Webhook with cURL

​Verifying HMAC in Node.js

​Error Handling

​What Happens Next

View Your Intelligence

Endpoint Format

Supported Platforms

Surveys

Feedback

Reviews

Meetings

Authentication

API Key Header

HMAC-SHA256 Signature

Getting Your Webhook Secret

Standard Payload Format

Setup Steps

Health & Discovery

Health Check

Endpoint Discovery

Code Examples

Sending a Webhook with cURL

Verifying HMAC in Node.js

Error Handling

What Happens Next