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Webhook ingestion brings supported survey, feedback, review, or meeting events into ClosedLoop AI when a native connection is not available.
The integration page can create and test a signing secret, but production use currently requires ClosedLoop AI support to confirm workspace routing and validate the endpoint before data is sent.

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Availability

The Integrations catalog shows the webhook sources available to your workspace. Availability can vary by platform, workspace, plan, and region. Open Integrations, select the supported webhook source, and choose Set Up. The integration page can create, display, test, and regenerate the signing secret. Before production use, ClosedLoop AI support must confirm the platform path, workspace routing, and verification details for your environment. Generic endpoint examples are intentionally omitted because they are not a safe substitute for workspace-specific provisioning.

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Supported event categories

Provisioned webhook integrations can accept supported native payloads in these categories: The source platform sends its native payload. ClosedLoop AI validates and transforms only payloads supported by the provisioned platform integration.

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Security contract

Provisioned inbound webhooks use HMAC-SHA256 over the unmodified raw request body. ClosedLoop AI accepts the signature in these headers: The signature may be hexadecimal or Base64 encoded. A sha256= prefix is accepted.
An x-api-key header does not authenticate an inbound webhook. Use only the signing secret and configuration confirmed during provisioning.

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Secret rotation

The webhook integration page can display, copy, and regenerate its signing secret. Coordinate rotation with the source platform because requests signed with the previous secret fail after regeneration.

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Verification

After ClosedLoop AI support confirms a test event, use Data Log to locate the import under its platform name. Data Log confirms whether a product insight is linked, but No Insights alone does not prove that every webhook processing stage finished.

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See also