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Connect Microsoft Teams so ClosedLoop AI can deliver product insights directly to your team — user-level alerts as DMs from the ClosedLoop AI bot, team-level broadcasts to a channel of your choice. This integration is outbound only — ClosedLoop AI sends notifications to Teams. It does not read your Teams messages or meetings. If you’re looking to ingest meeting transcripts from Teams, see Gong, Fireflies, or Google Meet.
Current status. Setup and a manual test notification are available today. Automated notifications (deal blockers, churn risks, customer mentions, weekly insights) are rolling out over the coming weeks. Connecting now prepares user-level DMs to start flowing when each notification type goes live. Team-level channel broadcasts require the optional channel setup below.

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Connection Method

Teams Notifications uses Microsoft admin consent combined with a Teams app package upload. A Microsoft 365 admin must do both steps once per tenant:
  1. Upload the ClosedLoop AI app package (.zip) to Teams Admin Center so the bot is available in your tenant catalog.
  2. Grant application-level Microsoft Graph consent so ClosedLoop AI can install the bot for users and send activity notifications.
No OAuth tokens are stored — ClosedLoop AI authenticates using its own bot credentials against each tenant’s Microsoft Graph endpoint.

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Setup Guide

  1. In ClosedLoop AI, open Integrations → Microsoft Teams Notifications → Connect
  2. Click Download app package — you’ll get a .zip file matching your ClosedLoop AI deployment region
  3. Open Teams Admin Center → Manage apps
  4. Click Upload new app and select the downloaded .zip
  5. In the Manage apps list, click ClosedLoop AI, open the Users and groups tab, click Edit installs, choose Everyone, and Apply
You need Microsoft 365 Global Admin or Teams Administrator role to upload apps to the tenant catalog.
  1. On the Connect page, click Send test notification
  2. Open Microsoft Teams and check your personal chat with ClosedLoop AI
  3. You should see a test DM within a few seconds
If the DM doesn’t arrive, verify that your Teams admin has completed Step 1 and that you are a member in ClosedLoop AI with the same email address as your Microsoft 365 account.
Add the ClosedLoop AI bot to any team channel to receive the 10-15 most critical product insights per week as channel posts.
  1. In Teams, open any channel on your team
  2. Click More options (…) → Manage team → Apps → Add an app
  3. Search for ClosedLoop AI and click Add
ClosedLoop AI picks up the channel automatically the next time a broadcast fires — no extra step in the dashboard. Only one broadcast channel per ClosedLoop AI team.

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Microsoft Graph Permissions

ClosedLoop AI requests the following application-level Microsoft Graph permissions: No permission grants ClosedLoop AI access to read your Teams chats, channels, or meetings. Chat reading is a separate Microsoft Graph scope that this integration does not request.

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Managing the Connection

The Connect page surfaces:
  • Tenant — your Microsoft Entra tenant ID
  • App ID — the tenant-scoped Teams app catalog entry
  • Users reachable — how many ClosedLoop AI users have the bot installed
  • Broadcast channel — the Teams channel currently set to receive team broadcasts, if any
You can Re-grant consent if a permission scope changes, or Disconnect to stop all Teams notifications. Disconnecting preserves your existing ClosedLoop AI data; it only turns off delivery to Teams.

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What to Expect

Once connected, ClosedLoop AI will:
  1. Install the bot in each ClosedLoop AI user’s personal scope — no per-user action required
  2. Let you send a test notification from the Connect page so you can verify end-to-end delivery
  3. Stay quiet until automated notifications ship — connecting early costs nothing. User-level DMs will start arriving as each notification type rolls out; team-level broadcasts start only after you add ClosedLoop AI to a Teams channel

Connect Microsoft Teams Notifications

Set up Teams Notifications in the ClosedLoop AI dashboard