What Gets Imported
| Data | Description |
|---|---|
| Channel messages | Messages from selected public and private channels |
| Thread replies | Full conversation threads for context |
| User profiles | Names, emails, and roles for speaker attribution |
| Reactions | Emoji reactions for sentiment context |
Connection Method
Slack uses OAuth 2.0 for authentication. ClosedLoop AI installs as a workspace-level app, so you only need to authorize once per Slack workspace.Setup Guide
Step 1: Connect your workspace
Step 1: Connect your workspace
- In ClosedLoop AI, navigate to Integrations in your dashboard
- Find Slack in the integrations list and click Connect
- You’ll be redirected to Slack’s authorization page
- Select the workspace you want to connect
- Review the permissions and click Allow
- You’ll be redirected back to ClosedLoop AI — the integration is now active
Step 2: Select channels
Step 2: Select channels
After connecting, choose which channels ClosedLoop AI should monitor:
- Customer feedback channels — e.g.,
#customer-feedback,#feature-requests - Support channels — e.g.,
#support,#bugs - Product discussion channels — e.g.,
#product,#roadmap
OAuth Scopes
ClosedLoop AI requests the following Slack scopes:| Scope | Purpose |
|---|---|
channels:read | List public channels |
channels:history | Read messages in public channels |
channels:join | Join public channels for monitoring |
groups:read | List private channels the app is added to |
groups:history | Read messages in private channels |
users:read | Read user display names |
users:read.email | Read user email addresses for attribution |
users.profile:read | Read user profile information |
team:read | Read workspace information |
reactions:read | Read emoji reactions on messages |
bookmarks:read | Read channel bookmarks |
pins:read | Read pinned messages |
Configuration
- Sync frequency — Messages are imported automatically
- Channel selection — Choose which channels to monitor at any time
- Historical import — Backfill recent message history from selected channels
What to Expect
Once connected, ClosedLoop AI will:- Import messages from your selected channels
- Aggregate conversations — related messages and threads are grouped for context
- Analyze with AI — extract feature requests, bug reports, and pain points, each scored by business impact
- Surface insights — Slack intelligence appears alongside all your other data sources, feeding into opportunities and MCP queries
Connect Slack
Set up your Slack integration in the ClosedLoop AI dashboard