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Connect Slack to ClosedLoop AI and product intelligence surfaces automatically from your team’s channels. Feature requests, bug reports, and customer pain points are extracted from Slack conversations, scored by business impact, and merged with intelligence from all your other sources.

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What Gets Imported

ClosedLoop AI analyzes whole conversations and threads, not individual messages in isolation.

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Connection Method

Slack uses OAuth 2.0 for authentication. ClosedLoop AI installs as a workspace-level app, so you only need to authorize once per Slack workspace.

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Setup Guide

  1. In ClosedLoop AI, navigate to Integrations in your dashboard
  2. Find Slack in the integrations list and click Connect
  3. You’ll be redirected to Slack’s authorization page
  4. Select the workspace you want to connect
  5. Review the permissions and click Allow
  6. You’ll be redirected back to ClosedLoop AI. The integration is now active
After connecting, choose which channels ClosedLoop AI should monitor:
  • Customer feedback channels: e.g., #customer-feedback, #feature-requests
  • Support channels: e.g., #support, #bugs
  • Product discussion channels: e.g., #product, #roadmap
ClosedLoop AI reads messages only in the channels you select — never every channel in your workspace. Direct messages sent to the app are read too, so that it can reply to you; it cannot see direct messages between other people.

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Adding the App to a Private or Shared Channel

Private channels are not in the channel list until the app is a member. Open the channel, click the channel name, open Integrations, choose Add an App, and pick ClosedLoop AI. That list only shows apps installed in your own workspace.
In a Slack Connect channel shared with another organization that also uses ClosedLoop AI, Slack shows both installs as ClosedLoop AI · App, and typing /invite @ClosedLoop AI or searching can pick theirs. Messages then go to their ClosedLoop AI account, not yours. Use Add an App as above. If the other organization’s install is added by mistake, remove it and add yours.

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OAuth Scopes

ClosedLoop AI requests the following Slack scopes:

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Tagging the App

Mention @ClosedLoop AI in any channel it has been added to and it answers from your data in a thread, so the answer stays out of the channel body; send it a direct message and it answers there. Ask it about your customers’ problems and requests, what a customer said in their last call, what customers praise, which competitors they name, which customers you lost and why, which requests moved this month against the days before, or how a problem changes over time.
  • Next questions: after an answer it suggests up to three follow-up questions. Reply with the number, or “yes” for the first.
  • Charts: trends, top problems, top requests, competitors and month comparisons come with a chart under the text.
  • Answer length: say “keep it short from now on”, “more detail from now on” or “normal length” to set how long its answers are for you.
  • Who it answers: only people with a ClosedLoop AI account on your team. Anyone else is told they need access. In a direct message from someone in your own Slack workspace, the reply also lists your team’s ClosedLoop AI owners and admins who can invite them. Guests, people from other workspaces and anyone asking in a channel are not shown any names.
It does not reply in group direct messages yet.

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Configuration

  • Sync frequency: Messages are imported automatically
  • Channel selection: Choose which channels to monitor at any time
  • Historical import: Backfill recent message history from selected channels

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What to Expect

Once connected, ClosedLoop AI will:
  1. Import messages from your selected channels
  2. Analyze with AI: extract feature requests, bug reports, and pain points, each scored by business impact
  3. Surface insights: Slack intelligence appears alongside all your other data sources, feeding into Themes and MCP queries
New messages are automatically processed shortly after they appear in your selected channels.

Connect Slack

Set up your Slack integration in the ClosedLoop AI dashboard