Slack Integration
Connect Slack to ClosedLoop AI and product intelligence surfaces automatically from your team’s channels. Feature requests, bug reports, and customer pain points are extracted from Slack conversations, scored by business impact, and merged with intelligence from all your other sources.What Gets Imported
| Data | Description |
|---|---|
| Channel messages | Messages from selected public and private channels |
| Thread replies | Full conversation threads for context |
| User profiles | Names, emails, and roles for speaker attribution |
| Reactions | Emoji reactions for sentiment context |
Connection Method
Slack uses OAuth 2.0 for authentication. ClosedLoop AI installs as a workspace-level app, so you only need to authorize once per Slack workspace.Setup Guide
Step 1: Connect your workspace
Step 1: Connect your workspace
- In ClosedLoop AI, navigate to Integrations in your dashboard
- Find Slack in the integrations list and click Connect
- You’ll be redirected to Slack’s authorization page
- Select the workspace you want to connect
- Review the permissions and click Allow
- You’ll be redirected back to ClosedLoop AI — the integration is now active
Step 2: Select channels
Step 2: Select channels
After connecting, choose which channels ClosedLoop AI should monitor:
- Customer feedback channels — e.g.,
#customer-feedback,#feature-requests - Support channels — e.g.,
#support,#bugs - Product discussion channels — e.g.,
#product,#roadmap
OAuth Scopes
ClosedLoop AI requests the following Slack scopes:| Scope | Purpose |
|---|---|
channels:read | List public channels |
channels:history | Read messages in public channels |
channels:join | Join public channels for monitoring |
groups:read | List private channels the app is added to |
groups:history | Read messages in private channels |
users:read | Read user display names |
users:read.email | Read user email addresses for attribution |
users.profile:read | Read user profile information |
team:read | Read workspace information |
reactions:read | Read emoji reactions on messages |
bookmarks:read | Read channel bookmarks |
pins:read | Read pinned messages |
Configuration
- Sync frequency — Messages are imported automatically
- Channel selection — Choose which channels to monitor at any time
- Historical import — Backfill recent message history from selected channels
What to Expect
Once connected, ClosedLoop AI will:- Import messages from your selected channels
- Aggregate conversations — related messages and threads are grouped for context
- Analyze with AI — extract feature requests, bug reports, and pain points, each scored by business impact
- Surface insights — Slack intelligence appears alongside all your other data sources, feeding into opportunities and MCP queries
Connect Slack
Set up your Slack integration in the ClosedLoop AI dashboard