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Connect Front to find feature requests, recurring problems and other product insights in your support conversations. Each product insight links back to its Front conversation.

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Connect Front

  1. Open Integrations in ClosedLoop AI and choose Front.
  2. Select Connect Front and sign in with a Front administrator account.
  3. Approve read access to shared inboxes, conversations, messages, contacts and accounts.
  4. Return to ClosedLoop AI to see connection status and choose a history window.
You need permission to manage integrations in your ClosedLoop AI workspace. One Front account connection is shared by your team. Connect Front from Integrations in an example workspace

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What is imported

ClosedLoop AI reads sent and received messages in shared support inboxes available to the connection, with their original timestamps and customer contact details. Front account names provide context when an email domain identifies one account. Private inboxes, private conversations, drafts and internal comments are excluded. Attachment contents are not downloaded. ClosedLoop AI does not send or change messages in Front. Recent messages begin importing after connection. Use Import history to choose an older date range. New replies are imported without importing earlier messages again, and conversations retain their original Front links. Merging conversations in Front does not import their earlier messages again.

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Manage the connection

Open Front in Integrations to view progress, pause or resume imports, import older history, reconnect or disconnect. Reconnecting the same Front account keeps your import history. Contact support if your team needs to switch to another Front account. History progress shows the inboxes checked and conversations handled on the current page. Front history import and connection controls in an example workspace Disconnecting removes the stored authorization and stops future imports. Existing imported evidence stays in ClosedLoop AI. You can also remove the app in Front to revoke its access there. If Front authorization is unavailable, contact ClosedLoop AI support to confirm that Front has been configured for your region.