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Data Log shows imported events for supported evidence sources. Use it to verify ingestion before investigating missing product insights.

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Supported sources

Data Log currently covers webhook ingestion, Gong, Intercom, Slack, Google Meet, Fireflies, Amplitude, and PostHog. Other integrations may verify their data in a different product area.

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Statuses

1

Open Data Log

Select Data Log from the sidebar. Check Total ingested, Processing, and Failed for a quick health view.
2

Find the imported item

Filter by source and status, or search for the item. Use All, Processing, Completed, and Failed to narrow the list.
3

Confirm the result

Check the row’s status. For conversation and webhook sources, a positive Insights count links to the extracted evidence. Amplitude and PostHog rows show event counts in that column and do not open Insights.
4

Refresh when needed

Select Refresh to reload the current status after processing has had time to continue.

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Verification

The expected source item appears in Data Log. Processed confirms source-specific processing completion. For conversation and webhook sources, a positive Insights count opens the linked evidence. For Amplitude and PostHog, the same column reports event counts and is not a link to Insights.
Refresh reloads Data Log; it does not retry or reprocess an item.

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Troubleshooting

  • The item is missing: Confirm the integration is connected and that the source made the item available to ClosedLoop AI.
  • The item remains Processing: Refresh later. If it does not reach a final status, contact support with the source and item timestamp.
  • The item shows Failed: Contact support with the source, timestamp, and visible status. Data Log does not currently provide a retry action.
  • The item shows No Insights: No product insight is linked. For webhook events, recheck later or contact support before treating the pipeline as complete.