Ship Notify - ClosedLoop AI

Closes the loop on something you shipped. It finds the customers who asked for it, and drafts a note to each one referencing what they said.

/closedloop-ship-notify we shipped bulk CSV export for all report types

Arguments

Argument	Required	Default
What you shipped: a theme, a feature, or plain language	yes
Customers returned	no	20

A theme or feature is matched directly. Plain language is searched against what customers said.

What you get

SHIP NOTIFY: bulk CSV export

Matched on meaning, not keywords. Several of these never used
the word export.

P0  DEAL UNBLOCKER                        contact within 24h
  Adventure Works
    "We can't sign until we can get our data out in bulk."
    This was the blocker. Tell the AE before you tell them.

P1  HIGH VALUE, ASKED DIRECTLY                personalized
  Northwind Trading
    "We've stopped promising this to our own clients."
    Draft opens on that sentence, not on the release note.

P2  ACTIVE, SAME SUB-NEED                    batch by need
  Grouped two ways, because these are different asks:
    reporting workflows, and one-off data migration.

P3  CHURNED OR AT RISK                            win-back
  Contoso Retail left partly over this. Different message:
  acknowledge it took too long.

P4  PROSPECTS
  Two open deals raised it. Brief the owner, do not email.

Tiers

Tier	Who	Action
P0	Deal unblockers	CSM outreach within 24h
P1	High-value customers who asked directly	Personalized email
P2	Active customers, same sub-need	Batch email per sub-need
P3	Churned or at risk	Win-back, acknowledging the delay
P4	Prospects	Brief the deal owner, do not email

Ordered by what is at stake, not by who asked loudest.

Drafts quote the customer

Every draft opens on something that customer said, with the date.
Grouped by sub-need, since export for reporting and export for migration are two conversations.
Draft only. Nothing is sent.

Why this matters

Only 5% of companies tell customers when they ship features based on their feedback. When you do:

8.5% retention increase, 12% if within 48 hours
6-point NPS lift
78% higher feature adoption for notified vs non-notified users
42% open rate on win-back emails to lost deals

Best 3 to 5 days after deployment. Tuesday to Thursday mid-morning gets 47% higher engagement.