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You shipped a feature. This skill finds every customer who asked for it — by searching semantically, not just keywords — and generates personalized outreach referencing their own words. Closes the feedback loop that 95% of companies fail to do.

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Usage

/closedloop:ship-notify we shipped bulk CSV export for all report types
/closedloop:ship-notify SSO with SAML is now live
/closedloop:ship-notify redesigned the onboarding flow
Describe what you shipped in plain language. The skill expands the search with alternative phrasings customers might have used.

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What You Get

  • Every customer who asked for it — semantic search across all feedback, deduplicated by company
  • Grouped by sub-need — same feature, different reasons (e.g., export for reporting vs export for data migration)
  • CRM-enriched — deal value, segment, stage, churn risk for each customer
  • Prioritized into 5 tiers:
    • P0: Deal unblockers (CSM outreach within 24h)
    • P1: High-value existing customers (personalized email)
    • P2: Active customers (batch email grouped by sub-need)
    • P3: Churned/at-risk (win-back email)
    • P4: Prospects (sales enablement brief for AE)
  • Draft messages per tier — referencing each customer’s own words, not generic changelog copy
  • Competitive context — if competitors were mentioned alongside this feature gap
  • Action plan — who to contact, when, in what order

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How It Works

The skill launches 3 parallel research agents:
  1. Customer discovery — searches with 5+ phrasings, reads every matching insight in full, groups by company, extracts quotes and workarounds
  2. CRM enrichment — looks up every affected customer’s deal value, segment, contacts, and churn risk
  3. Strategic context — finds competitor mentions, purchase hesitations, and win reasons related to this feature
Then prioritizes into tiers by deal value and stage, generates draft outreach per tier, and produces an action plan.

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Why This Matters

Only 5% of companies tell customers when they ship features based on their feedback. The impact when you do:
  • 8.5% retention increase (12% if within 48 hours)
  • 6-point NPS lift
  • 78% higher feature adoption for notified vs non-notified users
  • 42% open rate on win-back emails to lost deals

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Design Principles

Their words, not yours. Every draft references the customer’s own quote. No “we’re excited to announce.” Revenue-weighted priority. Deal blockers and high-value accounts first, not who asked loudest. Draft, not send. The skill generates drafts for human review — it never sends anything. Timing guidance. Outreach 3-5 days after deployment. Tuesday-Thursday mid-morning gets 47% higher engagement.