Usage
What You Get
- An exposure score out of 100, with the categories that were searched printed beside it
- Customer count and insight count: how many customers reported this, and how many separate reports they filed
- Revenue: the ARR of the customers who reported it, in your CRM’s own currency
- Trend: accelerating, steady, or gone quiet, with the date it was last reported
- A recommendation: hotfix, next sprint, or backlog, with the rule that fired and the numbers that satisfied it
- Per-customer rows: name, ARR, report count, deal-blocker and churn state, and a verbatim quote
- Excluded customers: the ones whose evidence turned out to be a different problem, named with the reason
- Coverage caveats: what the numbers can and cannot support