Bug Blast Radius

/closedloop-bug-blast-radius the CSV export timeout

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Arguments

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What you get

BUG BLAST RADIUS: CSV export timeout

12 customers reported this. $412K in ARR behind them.
Last reported 2 days ago, and accelerating: 9 reports in the last
fortnight against 3 in the fortnight before.

Northwind Trading     $180K    4 reports    deal blocker
  "We've stopped promising exports to our own clients. Third time
   this quarter."

Contoso Retail         $96K    3 reports    renewal in 60 days
  "It gives up somewhere around 40,000 rows. We split the file by
   hand now."

Fabrikam Group         $64K    2 reports
  "Finance schedules it overnight and hopes."

EXCLUDED AFTER READING THE EVIDENCE
  Adventure Works: their timeout is on import, not export.
  Different bug, different fix.

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Scoping the query

• One defect at a time, described the way you would say it out loud.
• Add Integration Issue for a sync, webhook or connector bug. It is not in the default set, so an integration bug looks smaller than it is until you ask.
• Narrow with a feature area or a date window.

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It counts reports, not occurrences

• A customer who hit the bug and said nothing is not counted.
• A fix you shipped last week is not reflected.
• You get the last-reported date and the trend direction.

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Limits, printed on every run

• No priced deals resolve for the reporting customers: says so, rather than showing $0.
• Retrieval pulled in a different problem: names the customer it dropped, and why.
• More customers matched than were returned: totals stand, but you cannot subtract from them.
• The window predates your feedback: an empty early period is missing coverage, not an absence of reports.