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You picked a candidate. This skill writes the message, grounded in what that customer actually said, and hands you the questions worth asking when they reply.

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Usage

Run Product Ambassadors first and pick someone. This skill needs a selected candidate.

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What You Get

  • A recommended route: whether to email the customer directly, or ask for an internal introduction first
  • A draft customer email: subject and body, built on the customer’s own words
  • A draft internal intro request when the route calls for one
  • The evidence used: the verbatim quotes the draft rests on, with dates
  • Questions to ask once they say yes
  • Watch-outs: guardrails and missing data

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Design Principles

Draft, never send. The skill produces text for you to read, edit, and send yourself. It never claims an email went out. Their words, not a template. Every draft is anchored in something that customer said. Never speaks for a colleague. The draft will not put words in a teammate’s mouth unless the route explicitly includes that wording. Product discovery, not proof. For quotes, testimonials, case studies, and references, use Customer Proof Outreach instead.